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Job Information

Marriott Franchised Assistant General Manager in Brooklyn, New York

Job Number 19145366

Job Category Property Leadership

Location Sheraton Brooklyn New York Hotel, 222 Duffield St, Brooklyn, New York, United States VIEW ON MAP

Brand Sheraton Hotels & Resorts

Schedule Full-time

Relocation? No

Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please Apply Online at https://rhgcorp.snaphire.com/?job=46214TLNT

Additional Information: This hotel is owned and operated by an independent franchisee, Real Hospitality Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

REPORTS TO: General Manager and Vice President of Operations or Regional Operations Director

SUPERVISES DIRECTLY : Hotel Management Staff

SUPERVISES DIRECTLY OR INDIRECTLY : All property associates, vendors, consultants, service providers

Purpose for the Position: To assist the property general manager in the supervision of the overall operation, sales and marketing, and fiscal operations for the hotel, with a priority focused on the front of the house operations and housekeeping. Duties include but are not limited to, physical asset management, maintenance and overall upkeep, budgeting assistance; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies (if assigned); yield management in manners that maximize the revenue generation and resulting profits; motivating, training and retaining associates; communications with ownership and management company and any other duties assigned by the General Manager and are required for the day-to-day management and oversight consistent with the expectations for any first class hotel operation.

Essential Responsibilities: Provides professional and courteous service at all times.

Revenue Management:

  • Provide the Revenue Management Department with information that includes amarket analysis of competitors' rates by market segment for week day andweekend, and a forecast of local market conditions and special events that mayimpact occupancy and/or rate.

  • Support sales efforts as directed by the Regional Vice President and thecorporate sales staff.

  • Ensure that sales, front office and reservation staffs are kept informed ofrate structure, and know how to implement yield management policies andprocedures. Train front desk staff tosuccessfully perform all front office operations, and revenue management andcentral reservations procedures. Trainfront desk staff to successfully perform selling techniques and procedures forcurrent promotions.

  • Use assigned franchise revenue management system to achieve maximum revenue.

    Financial Results :

  • Be able to assist the general manager and department heads to produce theannual budget by forecasting changes in operating expenses and labor cost.

  • Use business forecasts to manage costs by scheduling labor in accordance withstaffing guidelines, control other expenses in accordance with business demandlevels, and control utility expenses in accordance with energy management andbuilding operations standards.

  • Based on forecasted monthly revenue, adjust controllable expenses to maintainprofit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances ofcontrollable expenses, take corrective action to avoid future occurrences andadjust spending to eliminate variances.

  • Protect the company's financial assets by properly administering companypolicies and procedures for handling cash, credit card, accounts payable,accounts receivable, payroll and all other financial transactions in theabsence of the general manager. Also,properly administer company policies and procedures for protecting the safetyof guests and associates.

  • Receive satisfactory scores for internal audits and take action to correct anydeficiencies.

  • Execute company policies and procedures for purchasing.

    Guest Satisfaction:

  • Train staff to successfully perform guest service procedures in accordance withcompany standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).

  • Train staff to successfully perform all functions for guest service and forhandling upset guest who are dissatisfied with the products and services theyreceived. Personally handle difficultsituations involving upset guests.Attempt to resolve all issues of poor guest service before guests leavethe property. Personally respond toguest complaint letters and comment cards in accordance with company standards.

  • Manage the 100% guarantee process (if applicable) in accordance with standards,and eliminate service issues that result in repeated invocations of theguarantee.

  • Manage the franchise frequent guest program (guest rewards program) inaccordance with franchise / company policies and procedures.

  • Receive satisfactory scores from franchise or independent satisfaction surveys,(OSAT, GSS, GSI, SALT, Medalia) and RHG's mystery shopper program, and takeaction to correct any deficiencies.

    Associate Satisfaction:

  • Recruit, select, train, motivate and manage associates whom you have beenassigned to deliver guest services and quality products that will lead toachieving goals for revenue and profit.

  • Properly administer company policies and procedures for human resourcesmanagement, payroll administration, personnel transactions and fair treatmentof associates. Conduct wage surveys toprovide input to annual budget and to ensure that the hotel is offeringcompetitive wages.

  • When assigned potential management candidates and trainees, assist in thetraining and development of these candidates in accordance with Human Resourcesprograms and guidelines.

  • Provide leadership by conducting business in a professional manner and inaccordance with all company policies including standards of conduct, businessethics and conflicts of interest.

  • Receive satisfactory scores for associate satisfaction surveys and takecorrective action to correct any deficiencies.Maintain acceptable levels of associate turnover.

    Product Quality:

  • Ensure a satisfactory guest experience and protect the company's physicalassets by maintaining the physical condition of the hotel in accordance withestablished quality control standards.

  • Provide input to the annual capital budget (CAPEX), then assist the managementteam to manage the implementation within company guidelines and fiscalparameters of owner approved plan and budget. All CAPEX plans must considerfranchise standard compliance, safety and security for guests and associates,projects providing profitable returns on investment.

  • Manage the preventative maintenance and quick fix programs in accordance withcompany standards.

  • Receive satisfactory scores for product quality as measured by franchise orindependent inspection results and mystery shopper program, and take action tocorrect any deficiencies.

MINIMUM EDUCATION: Bachelor's Degree in Hotel/Restaurant Management or Business Degree. Equivalent experience is acceptable.

MINIMUM EXPERIENCE: 3-5 years as a Rooms Executive or 5 years in a supervisory role in a first class hotel operation.


  • Must have knowledge of a variety of computer software applications in wordprocessing and spreadsheets. Word, Excel, Power Point and Access.

  • Must have effective oral and written communication skills.

  • Must have good analytical skills and decision-making ability.

  • Must be able to work independently and multi-task, prioritizing as appropriate.


  • Must be physically and visually able to utilize the computer.

  • Must be able to sit or stand for long periods at a time.

  • Must have excellent verbal and written communication ability.

  • Flexible in work hours/days. Must beable to travel.

  • Must respond to multiple task interruptions in order to provide service tointernal and external customers.

  • While this is intended to be an accurate reflection of the current job, RHGreserves the right to revise the job or to require that other or differenttasks be performed when circumstances change (e.g., emergencies, changes inpersonnel, workload, rush jobs, or technical development.

    Environmental Conditions : Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

    Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price.

    Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.

    Relationships to Data, People andThings:

  • Data: Coordinating: Determining time, place, and sequence ofoperations or action to be taken on the basis of analysis of data; executingdetermination and/or reporting on events.

  • People: Negotiating: Exchanging ideas, information, and opinionswith others to formulate policies and programs and/or arrive jointly atdecisions, conclusions or solutions.

  • Things: Handling: Using body members, hand tools, and/orspecial devices to work, move, or carry objects or materials. Involves little or no latitude for judgmentwith regard to attainment of standards or in selecting appropriate tools,object, materials.

This company is an equal opportunity employer.