ManpowerGroup Lead Specialist - Fraud Ops Team in Buffalo, New York
239 Van Rensselaer St - Buffalo, New York 14210
Typical Work Hours are Monday - Friday 8AM to 5PM
Work locations are Buffalo and Albany, NY
This position is Mobile By Design and works a combination of office and work from home days
Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings.
Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services
Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management
Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.
Obtain and provide detailed documentary evidence to support confirmed fraud activity.
Maintain ongoing communication with internal and external clients regarding associated account resolution.
Determine loss accountability.
Other specialized tasks when required.
Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather that focusing on one specific role.
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned
Typically 1-3 years of experience in operations role
High School Diploma or GED equivalent. College degree preferred
Required and/or Preferred Qualifications
· Fraud Detection, Fraud Analysis or related experience.
· Two years prior bank operations, criminal justice, para-legal, accounting or equivalent combination of education and experience
· Proven accuracy and organizational skills.
· Established proficiency managing multiple diverse tasks.
· Demonstrated ability to complete job duties within established service level agreements and regulatory constraints.
· Excellent written and verbal skills.
· Demonstrable ability to analyze, solve problems, and make decisions effectively and independently.
· Proficiency using Microsoft Office / Windows.
· High School Diploma or GED equivalent. College Degree preferred.
· Demonstrated ability to work with others in a professional team environment.
· Adaptable to new ideas in a changing environment.
· Excellent customer service skills
· Ability to complete work by following clear defined procedures
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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