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Site IT Leader - Yerkes

We are looking for an IT Site Champion for the Yerkes DuPont Manufacturing facility. This person will have direct responsibility for the User Support Services team to drive consistent IT service delivery for a highly profitable, complex, and challenging environment. As IT Site Champion, drive the end-to-end accountability within IT to build confidence and trust.

Primary responsibilities include ensuring 100% uptime of site critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In the event of failure, IT leaders are expected to oversee expediting service restoration and drive continuous improvement to eliminate risks through the RCFA process. Ability to use fact-oriented approach to problem-solving and a critical thinker.

You will participate in on-site, face-to-face, or virtual engagements with key stakeholders, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, operating systems, and industry best practices.

This position will play an important role to provide input on the design, development and support needed to advance key transformation-based program, projects, system upgrades in support of continued business growth across our core services.

Leading diverse local teams of DuPont employees and contractors, along with vendor management of local and external partners are key to successful site operations. IT Leaders are expected to engage frequently with Site Staff, operations, and business leaders to understand the business needs and service opportunities. Along with local IT activities, Site IT Leaders are expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc.

Responsibilities:

• Manage Site IT operations with respect to service delivery.

• Manage ServiceNow tickets to ensure timely resolution

• Point of contact for escalation of critical service tickets.

• Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)

• Management of out-of-scope computing systems ( Labs, Shop Floor, and possibly process control)

• Build local expertise by demonstrating a solution-focused mindset, taking ownership and leaning in to support standardization and service improvements.

• Provide escalation support and supplier management to site & business leaders as well as to provide direct on-site IT service and support, including proposed design review, facilitate execution, technology upgrades and project work.

• Support businesses to adopt new technologies and drive transformation and cost savings initiatives

• Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome with the ability to deliver complex information to diverse audiences

• Ensure customer satisfaction targets are achieved.

• Ability to work under pressure with a strong business acumen and customer centric focus

Administrative:

• Responsible for Site IT Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services.

• Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans.

• Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc.

• MyAccess Administrator MyAccess requests and approvals (unique to some sites)

• Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM).

• Develop, update and provide guidance and recommendations for operational support in security, compliance, specialized applications, corporate audits, risk and cyber self-assessments, sustainable disaster recovery and business continuity, and protecting information systems.

Qualifications

• Bachelor's degree in computer science, information systems or engineering or related experience

• Strong leadership with the ability, to work effectively in a complex, manufacturing environment and be the subject matter expert

• Strong experience supporting IT Infrastructure, Desktop and Site based IT Services

• Knowledge of network operations.

• Working knowledge of SDWAN technology, switches, and routers.

• Directs 24X7X365 delivery of support services, ensuring and advocating for stability and network performance. Leads all critical network incidents and proactively monitor and facilitate incident escalations to ensure minimum resolution time and adequate engagement across IT teams

• Knowledge of business processes and service delivery with a strong understanding of the integration of business and technology. Understanding IT architecture and systems is a plus.

• Strong customer orientation and demonstrated ability to work with people at all levels in an organization.

• Develops and implement methods to improve operations and reduce costs using knowledge of operations and industry best practices and innovations.

• Ability to lead people and develop highly productive teams.

• Six Sigma certified and ITIL certification is a plus

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. _ _For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement (http://www.dupont.com/news/dupont-announces-plan-to-separate-into-three-independent-publicly-traded-companies.html) .

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (http://www.dupont.com/global-links/accessibility.html) .

The Pay range for this role is $63,000.00 - $99,000.00 Annual

How Base Pay is Determined: DuPont has job leveling frameworks that help organize roles based on progressive levels of responsibility, proficiency and qualifications. Each role has an associated pay range (or an established pay rate for some roles) based on the competitive market in each country where we operate. Each individual’s pay is based on a variety of factors, including their role and the associated pay range for that role, their geographic location (i.e., country, state, metropolitan area), as well as their skills, experience, education and certifications, and performance.