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Job Information

UnitedHealth Group Training Specialist, Non-Clinical - Telecommute in Canonsburg, Pennsylvania

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work.(sm)

Primary Responsibilities:

  • Utilizes virtual training methods and travel to MedExpress centers to provide training (primarily to non-clinical employees), pre and post center opening, as needed. This may include new hire onboarding for non-clinical center employees, professional growth training across the platform, leadership and management skills development seminars, compliance and regulatory training, and new center training as needed

  • Provides professional development, leadership and management skills, customer service, and other career development training to support the continued growth of the organization’s FOAs and Center Managers

  • Provides training on all areas of non-clinical operations including policy and procedures, systems, center operations, and other areas of daily operation

  • Supports the design, development of training materials, planning, coordination, and execution of culture, leadership skills, professional development, and service excellence training programs across the enterprise

  • Assists Training Intake & Program Manager to provide train-the-trainer sessions for peers to expand training team expertise

  • Assists center management with evaluation of staff following trainings

  • Provides regular feedback to staff and management on their proficiency and performance during training

  • Provides coaching support to individuals participating in training and development programs

  • Assists management with problem solving training (e.g. IT issues, common mistakes, system errors etc.)

  • Maintains accurate training records and notes

  • Maintains accurate metrics as required including timely and thorough completion of all necessary program assignments, progress reports and other required documentation

  • Stays current on all ME policy and procedural updates and applying updates to curriculum and learning materials

  • Works with Director of Talent Development, Senior Manager of Talent, and Leadership Development Program Manager to update and create new training content as assigned including presentations, job aids, instructor guides, activities and assessments

  • Makes independent decisions to adapt training to the learners needs, as required

  • Assists with logistics, transportation and coordination of materials, site locations and hardware setup

  • Functions as a consultant to platform business partners

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree in Adult Education, Business, Human Resources, Communications, or related field. Will consider an Associate’s Degree and equivalent training experience in lieu of Bachelor’s degree

  • 2+ years of experience in HR/training, including knowledge of adult learning principles and experience with content/course development and facilitation

  • Solid computer skills and proficiency with Microsoft products (i.e. Outlook, Word, PowerPoint, and Excel)

  • Valid driver’s license from the state of residence

  • Knowledge or experience with presentation skills, instructional design basics and adult learning objectives

  • Ability to provide leadership necessary to ensure a positive team approach, guide and coach others, and convey compliance requirements

  • Ability to present in a professional and engaging manner to management

  • Ability to maintain organized, detailed records and to multi-task

  • Ability to communicate confidently and professionally in both written and oral forms

  • Ability to train/present to small to medium size groups, both in-person and virtually

  • Ability to establish and maintain positive, professional relationships

  • Desire to expand knowledge of training and development industry standards and develop new skill set

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:

  • Experience designing, delivering, and/or evaluating professional development and/or leadership skills training

  • Experience working at a MedExpress Center

  • 2+ years of experience working in customer service, administration, or the healthcare industry

  • One or more of the following certifications: Six Sigma, PMI, or CPLP

  • One or more certifications or experience using key leadership skills development tools, such as DiSC, MBTI, Crucial Conversations, etc.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado residents is $43,200 to $76,700. The salary range for Connecticut/Nevada residents is $47,700 to $84,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Training Specialist, Non-Clinical, training, adult learning, training specialist, professional development, healthcare, human resources, virtual training, train the trainer, non-clinical trainer, trainer, training, non-clinical training, MedExpress, Canonsburg, PA, Telecommute, Telecommuter, Telecommuting, Work at Home, Remote

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