We Hire America Jobs

Mobile We Hire America Logo
WeHireAmerica.jobs is a service of HR Policy Foundation and DirectEmployers Association. These two non-profit organizations are providing this free resource to help educators, policy makers and job seekers understand the great employment opportunities available here in the U.S. at some of America's biggest and best companies.

Job Information

Fiserv Director of Quality Assurance - Finxact in Carson City, Nevada


The Director of Quality Assurance oversees the quality program for a next generation core banking application. Quality and stability are our highest priorities to ensure customer satisfaction. As a result, this candidate must be singularly focused on building a comprehensive testing program inclusive of automation, manual, regression, and performance testing to be executed with every release.

The Behaviors That You Bring:

• Integrity – Your customer-centric attitude and commitment to doing what is right for our clients and internal team members.

• Expertise – You are a team player and continuous learner. You share your knowledge with the team, embrace new learning opportunities, and search for ways to improve our operations.

• Empowerment – You demonstrate organizational skills, the ability to manage priorities, deadlines, and troubleshoot issues independently.

• Excellence – Your detail-oriented approach leads to quality processing results and your communication skills allow you to communicate effectively with internal team members.

• Innovation – You learn quickly, collaborate with others, and share your ideas for improving our service.


• Ensures staff are adequately trained and proficient using the latest QA systems and platforms

• Effectively interacts and communicates with stakeholders regarding the status of systems being tested

• Directs and serves as a mentor to less experienced staff

• Designs, develops, and executes automated and manual test scripts to effectively test new and existing products.

• Oversees and assists with black box, grey box, white box, regression, and smoke testing of software

• Designs, develops, and builds testing plans and procedures that ensure delivery of high-quality products and services.

• Ensures proper defect tracking.

• Assists in defining product requirements and development of test plans.

• Assumes responsibility for effective QA planning.

• Provide expertise in scope definition, effort estimating and sizing for manual and automation testing.

• Continually evaluates established systems and procedures and updates or modifies them as necessary.

• Develop training plans and objectives for all direct reports.

• Ensures accurate reporting and documentation of testing for self and team members

Required Knowledge

• 12+ years of experience is testing with 7+ years in test governance and test management working closely with project manager, Tech Leads, Business Analyst, Business manager and testing team

• Experience of managing and delivering large scale testing programs in banking domain

• Experience in reporting testing progress to executive management

• Hands on working experience with test management tools i.e., JIRA, ALM

• Defect Management, anchor triage calls with projects teams

• Excellent communication and articulation skills