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Job Information

Bank of America Gwim Sr Operations Representative in Chandler, Arizona

Gwim Sr Operations Representative

Chandler, Arizona

Job Description:

Job Description Summary

Processes routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. May provide advice and assist with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Generally 1 year or more experience is preferred.

Job Description

The CMA Visa Authorizations inbound associate handles incoming inquiries via MLSN from field partners and directly from clients related to CMA VISA Card & Check products. The representative will assist in researching and resolving merchant inquiries as well as providing manual VISA Authorizations. They will also process timely requests to Block CMA VISA Cards, Checks & ACH's as needed.

Secondary responsibilities include contacting Branch Offices and / or Clients to review account activity as well as Block / Reissue VISA Cards & Checks. Representatives will also process fraud/dispute claims as needed.

Required Skills:

  • Previous Fraud Experience

  • Strong analytical ability and organizational skills

  • Ability to communicate clearly and concisely with all levels within the firm

  • Ability to de-escalate difficult client situations

  • Able to think outside of the box

  • Able to prioritize issues and handle several sensitive processes at once in a timely fashion

  • Engage management in all escalated issues and continually follow up on outstanding items

  • Must be able to work independently with minimal supervision, excellent decision making skills, work for accuracy and must be able to meet deadlines

  • Thinks strategically and willingly participates in projects and other opportunities

Desired Skills:

  • Bachelor’s Degree preferred

  • Knowledge of CMA products.

Overall understanding of Merrill Lynch products

The CMA Visa Authorizations inbound associate handles incoming inquiries via MLSN from field partners and directly from clients related to CMA VISA Card & Check products. The representative will assist in researching and resolving merchant inquiries as well as providing manual VISA Authorizations. They will also process timely requests to Block CMA VISA Cards, Checks & ACH's as needed.

Secondary responsibilities include contacting Branch Offices and / or Clients to review account activity as well as Block / Reissue VISA Cards & Checks. Representatives will also process fraud/dispute claims as needed.

Required Skills:

  • Previous Fraud Experience

  • Strong analytical ability and organizational skills

  • Ability to communicate clearly and concisely with all levels within the firm

  • Ability to de-escalate difficult client situations

  • Able to think outside of the box

  • Able to prioritize issues and handle several sensitive processes at once in a timely fashion

  • Engage management in all escalated issues and continually follow up on outstanding items

  • Must be able to work independently with minimal supervision, excellent decision making skills, work for accuracy and must be able to meet deadlines

  • Thinks strategically and willingly participates in projects and other opportunities

Desired Skills:

  • Bachelor’s Degree preferred

  • Knowledge of CMA products.

Overall understanding of Merrill Lynch products

  • Required to work from the primary work location listed when not in remote operating stance Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

  • Sufficient room to set up a laptop, monitor, keyboard and mouse

  • Comfortable space to work for a full shift

  • Quiet, private and SECURE space in which to work

Shift:

2nd shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21022175

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

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