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Job Information

Bank of America Production Services Technology Lead in Chandler, Arizona

Production Services Technology Lead

Plano, Texas;Charlotte, North Carolina; Richmond, Virginia; Jersey City, New Jersey; Chandler, Arizona; Jacksonville, Florida

Job Description:

Position Summary

An opportunity to be a part of the CashPro Online and Mobile production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance for multiple CashPro Applications.

Daily routine will require that they possess the ability to solve production issues under service level requirements and pursue root cause and problem resolution follow-up.

Primary Skill : SQL queries & stored procedures

Required Skills

  • Analyze and fix production issues including triages by analyzing code, complex SQL queries & stored procedures

  • Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies.

  • Manage information, processes and relationships to derive simple solutions with a focus on risk management and mitigation

  • Excellent written and verbal communication skills (English)

  • Effective communication and documentation of issues including those with business/client and technical impact

  • Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)

Desired Skills

  • Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management

  • Possesses technical fundamentals for Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.

  • Provide stand-by & after hours support on a rotational basis for production support and change activities, as needed Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

An opportunity to be a part of the CashPro Online and Mobile production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance for multiple CashPro Applications.

Daily routine will require that they possess the ability to solve production issues under service level requirements and pursue root cause and problem resolution follow-up.

Primary Skill : SQL queries & stored procedures

Required Skills

  • Analyze and fix production issues including triages by analyzing code, complex SQL queries & stored procedures

  • Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies.

  • Manage information, processes and relationships to derive simple solutions with a focus on risk management and mitigation

  • Excellent written and verbal communication skills (English)

  • Effective communication and documentation of issues including those with business/client and technical impact

  • Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)

Desired Skills

  • Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management

  • Possesses technical fundamentals for Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.

  • Provide stand-by & after hours support on a rotational basis for production support and change activities, as needed Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22095487

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Geeta Upadhye

Referral Bonus:

0

Jersey City pay and benefits information

Jersey City pay range:

$83,200 - $135,000

annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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