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Description:

The Revenue Manager supports the Area Director of Revenue in maximizing the hotel’s top-line revenue through strategic pricing, distribution, optimization, e-marketing, and reservation sales. This role strongly emphasizes property management revenue, ensuring alignment with the hotel’s financial objectives.

Committed to delivering exceptional service, the Revenue Manager upholds the highest standards of professionalism while fostering Wild Dunes Resort’s culture and reputation as a premier destination and employer of choice.

Essential Job Functions:

Pricing & Analytics

• Collaborate with the Director of Revenue Optimization (DORO), Revenue Optimization Center (ROC) team, and Sales leadership to analyze daily metrics and implement strategic action plans.

• Develop and execute demand-based pricing strategies across all room categories, focusing on property management.

• Leverage key market reports (STR, Hotelligence, rate shopping tools) to inform pricing decisions.

• Monitor competitive market conditions and adjust strategies accordingly.

• Utilize transient KPI reports to identify revenue opportunities.

• Contribute to the annual business plan, guiding business mix, rate positioning, and revenue strategies.

• Maintain alignment between property rates, market pricing, inventory, and distribution channel parity.

Group Optimization

• Implement a data-driven group evaluation process to optimize group inventory and rates based on room-to-space ratio, pattern, and ancillary revenue contributions.

• Lead Daily Business Review meetings with the Sales Team.

• Oversee group block management to ensure accurate forecasting, yield optimization, and timely release of inventory.

Electronic Distribution

• Develop and manage an electronic distribution strategy, optimizing content, market partnerships, and GDS distribution.

• Regularly audit electronic distribution channels to ensure accurate rates and availability.

• Implement strategic initiatives to drive demand and market share across all distribution platforms.

Leadership & Collaboration

• Communicate property performance insights and challenges to key stakeholders, including the DORO, GM, DOSM, and ROC teams.

• Influence strategic decisions and foster accountability within the revenue team.

• Build and maintain strong relationships with Hyatt corporate offices, distribution partners, and market managers.

• Support cross-functional initiatives to drive ancillary revenue growth.

• Develop and mentor the Revenue Analyst to enhance team effectiveness.

Skills & Abilities:

• Strong written and verbal communication skills.

• Proficiency in Excel.

• Ability to evaluate demand and implement pricing strategies.

• Experience managing independent projects and presenting findings.

• Familiarity with sales and revenue systems (Springer-Miller-SMS, Ideas, Reserve, RMT, EZ Links) preferred.

• Willingness to travel 1-2 times per year for professional development.

The Revenue Manager is accountable for all assigned responsibilities and any additional duties as required.

Qualifications:

Experience & Education :

• 2 years of on-property hotel revenue management and e-commerce discipline focus

• Extensive hotel experience with Excel

• Bachelor’s degree with hospitality and/or e-commerce specialization preferred, but not required

Job Requirements:

• Must be authorized to work in the United States

• Must be at least 18 years old

• Must be able to speak, write and understand English

• Must be able to accurately follow instructions, both verbally and written

• Must possess excellent communication skills

• Must be professional in appearance and demeanor

• Must be able to work under pressure

• Must be able to work in a fast-paced environment

• Must have excellent listening skills

• Must always ensure a teamwork environment

• Ability to work a flexible schedule that may include evenings, weekends, and holidays

• Must have the ability to deal effectively and interact well with guests and Colleagues

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Must have a passion for creating an exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

• While primarily an indoor job, must be able to work at outdoor locations on occasion, walking on uneven surfaces;

• Must be able to work in either hot or cold conditions

• Must be able to stand on feet and walk throughout the day

• Must be able to perform simple grasping, fine manipulation, reaching, and repetitive hand & arm movements constantly; squeezing and overhead reaching occasionally

• Must be able to twist and bend frequently, and squat occasionally

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Yearly

Job Level: Full-time

Job: Revenue

Req ID: ISL001626

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.