Duke Energy Associate Customer Care Specialist - Piedmont Charlotte in Charlotte, North Carolina

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

This position is located in the South Charlotte area

Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and point them in the right direction?

If so, Duke Energy is looking YOU!

In addition to a starting rate of $16.00/hour, this position includes an incentive program with the opportunity to earn hundreds of extra dollars in your paycheck!

Your major responsibilities will include:

  • Building genuine connections with your customers and being a great ambassador for the Duke Energy and Piedmont Natural Gas brands all while listening to the customer anticipating their needs and offering solutions

  • Arriving on time and adhering to your schedule

  • Being an engaged customer advocate

  • Meeting or exceeding performance targets

  • Thinking on your feet and learning in an ever-changing environment

  • Handling your customer’s needs with integrity and empathy in one transaction

  • Accurately navigating and maneuvering through multiple computer applications and screens simultaneously

  • Managing your time, recording it accurately and inputting it according to the company’s quality standards

  • Actively engaging and participating in training and weekly coaching sessions

  • Working on your own initiative and participating fully as part of a team under the guidance of a coach

  • Adapting to constant change, i.e. program offerings, computer tools, process changes

  • Being your best, on purpose, every time

    As a successful applicant, you:

  • Have customer service experience

  • Possess a warm, friendly and engaging personality with a confident telephone manner

  • Demonstrate good organizational skills

  • Show a strong sense of responsibility and desire to get things done properly

  • Are self-aware and understand the impact of your own performance and behavior

  • Are highly self-motivated without self-importance

  • Consistently act as a collaborative team player striving for the success of the business

  • Have a passion for serving and are able to demonstrate tenacity and persistence

  • Are motivated by results

  • Communicate clearly and with confidence

  • Thrive when working within deadlines in a fast-paced environment

  • Maintain a positive rapport in challenging situations

  • Present yourself well with a positive, proactive and professional approach

General Job Information:

Starting pay is $16.00 per hour.

Specialists are generally awarded shifts during schedule shift bids that occur every four months. However, based upon business need your schedule may change at any time throughout the year. Our Piedmont Charlotte care center operates Monday-Friday from 7:30am-7:00pm. Representatives are expected to be on-call and work extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events. Specialists are front-line employees just like our service technicians – if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open on holidays, for which you may sign up or be drafted to work during those times.


Successful candidates will receive extensive training to ensure they are knowledgeable and prepared to handle customer issues. The training will begin on or shortly after your first day of employment and is expected to last 6 weeks. The training classes and schedule will vary according to location and position. During the training period, your consistent and reliable attendance will be required. Your continued employment will be contingent on successful completion of the training program.

Basic/Required Qualifications

  • High School diploma or GED

  • One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face

Desired Qualifications

  • Some college or college degree

  • 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center

  • Experience promoting products and services in a call center environment

  • Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner

  • Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times

  • Willingness to work in an environment that requires 100% phone-based customer interaction

  • Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations

  • Ability to work a flexible work schedule as described in the General Job Information section

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Friday, January 18, 2019

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.