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Bank of America Digital Client Protection & Emerging Product Delivery - Wealth, Investment, & Retirement Solutions in Charlotte, North Carolina

Digital Client Protection & Emerging Product Delivery - Wealth, Investment, & Retirement Solutions

Pennington, New Jersey;Charlotte, North Carolina

Job Description:

As a Digital Product Owner, you’ll be responsible for delivering best-in-class experiences and solutions across our client and associate facing channels. Day-to-day, this means owning and delivering on specific digital capabilities in our complex and evolving enterprise authentication and risk mitigation platforms. This includes collaboration across the digital delivery & design organizations, partnering with the chief experience officers, lines of business, and technology groups to outline and architect solutions that meet the needs of clients. You'll be point for delivering prioritized epics through our agile practices, executing the technical enhancements from requirements to testing, performing ongoing maintenance, listening to client and associate needs while articulating and assessing their priorities, and providing subject matter expertise across wealth, investments & retirement solutions. This includes client onboarding, login, multi-factor authentication, security settings, content delivery, and acting as SME in enterprise programs to ensure our client needs are met and understood. You will also identify and propose solutions to help mitigate risk to both our clients and the firm as a result of our push to digital. In addition, this candidate will also be responsible for helping to form our strategy to adopt and integrate emerging trends into our digital footprint across the enterprise (e.g. ESG)

Enterprise Role Overview:

•Independently initiates and/ or leads e-commerce/ initiatives, channel strategies, and research projects.

•Works closely with business partners in creating new e-commerce solutions

•May provide guidance to junior staff but has no formal supervisory responsibility.

•Tap into competitive analysis and intel to keep the digital first motto thriving.

About you:

•You have a passion for digital and experience working on consumer facing digital products in highly regulated industries.

•You think about what is coming next and have a vision for where we need to go. In money movement, this may mean understanding industry standards and defining enterprise solutions,

•You excel in a fast-paced environment independently by earning respect of your partners.

•You enjoy and find success driving consensus across functional teams (technology, UX, legal, risk, compliance, client facing channels, marketing, and product).

•You have the unique ability to get into the details and work through challenging problems, but are able to communicate across the organization at varying executive levels regarding your product.

Required Skills : "MUST" have these skills to be minimally qualified.

•Five+ years web or mobile ecommerce design experience and a strong understanding of design principles

•Five+ years as Product Owner, Business/Systems Analyst, or Project Manager

•Five+ years experience in financial services

•Strong knowledge base regarding digital authentication & risk solutions, with exceptional problem solving skills

•Excellent quantitative, qualitative, and critical problem solving skills

•Excellent communication and presentation skills

•Excellent computer skills, including the use of PowerPoint, Excel, and Microsoft Word

•BS or BA required

Desired Skills:

•Strong understanding of Wealth, Investment & Retirement business and segment priorities

•Experience with both Waterfall and Agile methodologies of project management

•MBA

•Understanding of existing Merrill & Consumer authentication platforms

•Self-motivated, with a strong desire to understand the define solutions that will set Bank of America / Merrill Lynch apart from our peers in the market, ideally in the emerging trends space.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

0

Job Description:

As a Digital Product Owner, you’ll be responsible for delivering best-in-class experiences and solutions across our client and associate facing channels. Day-to-day, this means owning and delivering on specific digital capabilities in our complex and evolving enterprise authentication and risk mitigation platforms. This includes collaboration across the digital delivery & design organizations, partnering with the chief experience officers, lines of business, and technology groups to outline and architect solutions that meet the needs of clients. You'll be point for delivering prioritized epics through our agile practices, executing the technical enhancements from requirements to testing, performing ongoing maintenance, listening to client and associate needs while articulating and assessing their priorities, and providing subject matter expertise across wealth, investments & retirement solutions. This includes client onboarding, login, multi-factor authentication, security settings, content delivery, and acting as SME in enterprise programs to ensure our client needs are met and understood. You will also identify and propose solutions to help mitigate risk to both our clients and the firm as a result of our push to digital. In addition, this candidate will also be responsible for helping to form our strategy to adopt and integrate emerging trends into our digital footprint across the enterprise (e.g. ESG)

Enterprise Role Overview:

•Independently initiates and/ or leads e-commerce/ initiatives, channel strategies, and research projects.

•Works closely with business partners in creating new e-commerce solutions

•May provide guidance to junior staff but has no formal supervisory responsibility.

•Tap into competitive analysis and intel to keep the digital first motto thriving.

About you:

•You have a passion for digital and experience working on consumer facing digital products in highly regulated industries.

•You think about what is coming next and have a vision for where we need to go. In money movement, this may mean understanding industry standards and defining enterprise solutions,

•You excel in a fast-paced environment independently by earning respect of your partners.

•You enjoy and find success driving consensus across functional teams (technology, UX, legal, risk, compliance, client facing channels, marketing, and product).

•You have the unique ability to get into the details and work through challenging problems, but are able to communicate across the organization at varying executive levels regarding your product.

Required Skills : "MUST" have these skills to be minimally qualified.

•Five+ years web or mobile ecommerce design experience and a strong understanding of design principles

•Five+ years as Product Owner, Business/Systems Analyst, or Project Manager

•Five+ years experience in financial services

•Strong knowledge base regarding digital authentication & risk solutions, with exceptional problem solving skills

•Excellent quantitative, qualitative, and critical problem solving skills

•Excellent communication and presentation skills

•Excellent computer skills, including the use of PowerPoint, Excel, and Microsoft Word

•BS or BA required

Desired Skills:

•Strong understanding of Wealth, Investment & Retirement business and segment priorities

•Experience with both Waterfall and Agile methodologies of project management

•MBA

•Understanding of existing Merrill & Consumer authentication platforms

•Self-motivated, with a strong desire to understand the define solutions that will set Bank of America / Merrill Lynch apart from our peers in the market, ideally in the emerging trends space.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22040233

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Tori Roy

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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