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Job Information

BAE Systems Help Desk II in Charlotte, North Carolina

Job Description

Provide first-tier basic technical support to end users on issues of basic computer operations, including password resets, smart card, VPN troubleshooting and ticket escalations.

Required Education, Experience, & Skills

2 Years with HS or 2 Years with AA or 0 Years with BS

Preferred Education, Experience, & Skills

2 Years with HS or 2 Years with AA or 0 Years with BS

  • Customer Service experience, Microsoft Office suite, Active Directory, ServiceNow Ticketing System, remote troubleshooting, Smart Cards

  • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration

Pay Information

Full-Time Salary Range: $41200 - $65900

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Help Desk II

98755BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

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