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Issues and Exam Management- Business Control Manager

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Enterprise Credit (Commercial) Issues & Exam Management Business Control Manager will support the Line of Business in Issue (gap) remediation work across the underwriting, monitoring, and reporting processes.

Responsibilities:

• Providing governance oversight of remediation work and related documentation, ensuring adherence to Enterprise Policy

• Providing review & challenge and problem solving expertise for remediation approaches and related documentation, with a strong focus on ensuring controls are built into approaches

• Ensuring appropriate engagement across the Line of Business and Control Partners, helping to respond to inquiries and challenges

• Assists with ad-hoc requests which may include reporting requests for regulators and senior leaders

• Individual may also serve in an Exam Management capacity to effectively coordinate, track and monitor exams/exam deliverables across Enterprise Credit

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications:

• Ability to work independently and self-manage even with multiple high priority competing tasks

• Strong oral and written communication skills, including the ability to communicate effectively with leadership, Compliance, Risk, Audit, and Credit Review on a regular basis.

• Effective project manager who has the ability to lead and execute with a positive, energetic attitude

• Highly organized and detail oriented

Desired Qualifications:

• Ideally 3-5 years' experience in either credit underwriting or process improvement.

• Experience managing audits, exams, or Issues, or at minimum familiar with process and framework

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week:

40

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.