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Ops Sr Analyst MKTS-AMRS Institutional Client Settlements-Global Market Operations

Charlotte, North Carolina

Job Description:

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Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures

• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions

• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Job Summary

AMRS Institutional Client Settlements is responsible for offering streamline operational support focusing on increased levels of service while providing our clients with an established foundation for Equity securities within the Institutional environment for all Global US and Non-US markets. There will be immediate attention and focus to our clients’ needs while maintaining a risk controlled environment. The teams will proactively be addressing potential settlement issues, capturing trade and settlement exceptions, and fail exposure adding controls to reduce risk and exposure to the firm. Our focus and drive is to increase levels of service while streamlining and improving process trade flows and infrastructure.

Responsible for providing a direct relationship to all clients (internal & external) based on client tier. Support pre-matching of trades, value date settlement matching, client inquiries, receive / deliver exceptions, validation and timely communication of all potential compliance Buy In's, and root cause analysis and issue resolution of fails.

Opportunities to develop strong business relationships with Global Core Settlements, Trade Processing, Reference Data, and other internal operational departments across the organization. Perform pre-matching of future settled trades to ensure accurately and efficient settlement with our clients and clients counterparties. Strategically work on streamlining the process to minimize and reduce manual redundancies. Comply with regulatory requirements and account maintenance, in order to eliminate & minimize capital charge exposure daily.

Understand the Escalation guidelines to promptly address and escalate financial and negative client exposure situations. Successfully use time management skills and participate in special projects as requested by management.

Responsibilities

Review of internal and external email communications with responses daily

Compliance - FINRAS regulated Buy in to be validated and communicated to clients and business

Exception Management - ownership of exceptions pre-value, value, post value date

Narration / documentation of all client risk meeting department policies and procedures

Research, reconciliation, and resolution of all open client risk

Client Fail Reporting

Develop and strengthen understanding of global settlement markets and all products

Develop understanding of client front to back process

Root Cause analysis of client exceptions

Meet with clients and business on regular basis

Required Skills

• Microsoft Office-Word, Excel

• Detail orientation

• Ability to manage multiple priorities and multi task

• Excellent time management and prioritization skills

• Ability to meet tight deadlines, ability and willingness to continuously learn on the job

• Ability to problem-solve and take ownership of process improvements

• Ability to work in a team environment

• Excellent verbal and written communication skills with ability to communicate with various stakeholders

Skills:

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Prioritization

• Problem Solving

• Account Management

• Analytical Thinking

• Coaching

• Written Communications

• Mentoring

• Research

• Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week:

40

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