We Hire America Jobs

Mobile We Hire America Logo
WeHireAmerica.jobs is a service of HR Policy Foundation and DirectEmployers Association. These two non-profit organizations are providing this free resource to help educators, policy makers and job seekers understand the great employment opportunities available here in the U.S. at some of America's biggest and best companies.

Job Information

Bank of America Product Specialist - Home Loans Pricing - Lock Desk in Charlotte, North Carolina

Product Specialist - Home Loans Pricing - Lock Desk

Charlotte, North Carolina

Job Description:

The Product Specialist is an individual contributor role who demonstrates an in-depth knowledge of first mortgage pricing, exhibits proficiency as a mortgage pricing call center support agent. Successful candidate will be able to work within a team to achieve daily and monthly set goals. Responsibilities may include: Daily pricing exception reviews, ad-hoc pricing processes related reviews including but not limited to asset verification, relationship pricing, employee mortgage pricing, customer service support via both a telephone and email. Performs all the daily functions required by management/line of business, and serve as a Mortgage pricing subject matter expert to our business partners. Able to prioritize daily assigned work in order to meet deadlines and goals.

Required skills:

  • 2+ years of experience with mortgage pricing

  • Comfortable working over the phone in a customer service environment

  • Organizational and problem resolution skills

  • Accustomed to multi-tasking and time management

  • Strong verbal and written communications skills

  • Proficient in Microsoft Office suite--especially Word, Excel, and Access

  • Excellent customer service skills

  • Ability to continuously learn and adapt

Desired skills:

  • Bachelors degree or equivalent experience preferred

  • Familiar with: Microsoft Office Suite, SQL-Plex, iFulfill, Sharepoint , Document Management Portal, Remedy Incident Management, Solution Center

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

0

Referral Bonus Amount:

0

Job Description:

The Product Specialist is an individual contributor role who demonstrates an in-depth knowledge of first mortgage pricing, exhibits proficiency as a mortgage pricing call center support agent. Successful candidate will be able to work within a team to achieve daily and monthly set goals. Responsibilities may include: Daily pricing exception reviews, ad-hoc pricing processes related reviews including but not limited to asset verification, relationship pricing, employee mortgage pricing, customer service support via both a telephone and email. Performs all the daily functions required by management/line of business, and serve as a Mortgage pricing subject matter expert to our business partners. Able to prioritize daily assigned work in order to meet deadlines and goals.

Required skills:

  • 2+ years of experience with mortgage pricing

  • Comfortable working over the phone in a customer service environment

  • Organizational and problem resolution skills

  • Accustomed to multi-tasking and time management

  • Strong verbal and written communications skills

  • Proficient in Microsoft Office suite--especially Word, Excel, and Access

  • Excellent customer service skills

  • Ability to continuously learn and adapt

Desired skills:

  • Bachelors degree or equivalent experience preferred

  • Familiar with: Microsoft Office Suite, SQL-Plex, iFulfill, Sharepoint , Document Management Portal, Remedy Incident Management, Solution Center

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21052502

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jennifer Potter

Referral Bonus:

0

DirectEmployers