Job Information
Duke Energy Products & Services Manager in Charlotte, North Carolina
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Position Summary
This position is responsible for overseeing the management and operation of profit & loss (P&L) products, programs and services. Includes assisting in the development of Programs for a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. Specifically, the lines of business this role is responsible for are in the Small Cell and Smart Attachments businesses within the Outdoor Lighting organization.
Responsibilities
Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied, and programs meet financial goals.
Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.
Develop and execute exit strategies for non-performing/underperforming programs.
Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.
Capture and ensure timely follow-up on, events, communications, plans and assessments.
Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.
Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
Develop plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.
Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.
Standardize programs across all jurisdictions where business justification exists.
Deliver on expected P&L, financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services
Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction
Deliver plans within capital and O&M budget.
Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.
Review work processes within assigned programs and implement as required.
Develop/maintain a productive business relationship with the external program support vendors.
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders
Conduct frequent face-to-face meetings and conference calls with customers and stakeholders to monitor performance, identify issues and adjust to changing conditions.
Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.
Manage and modify contractual obligations for the program.
Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.
Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.
Required/Basic Qualifications
Bachelors degree in Business Administration or
Bachelors degree in Finance or
Bachelors degree in Engineering or
Bachelors degree in Marketing or
Bachelors degree in Business
2 years related work experience
In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 9 year(s) related work experience.
Desired Qualifications
Masters degree in Engineering or
Masters degree in Business Administration or
Masters degree in Marketing
In addition to desired degree, 5 years related work experience.
Additional Preferred Qualifications
Proficient in Microsoft Office software tools.
Proven project management skills.
Demonstrated ability to learn new systems.
Experience successfully working in a team environment to achieve shared goals.
Experience working in utility regulatory environment
Comprehensive financial and business acumen
Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development.
Facility management, product management, program management, energy management, project management or process management experience.
Demonstrated experience in change management, process integration and implementation and supervisory or management experience
Business operation experience
Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy.
Working Conditions
Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.
Long periods of sitting and extended use of computer and telephone/cell phone or another PDA device.
Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.
Travel Requirements
15-25%
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date
Thursday, October 10, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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