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Senior Delivery Consultant

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

Responsibilities:

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts

• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention

• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio

• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones

• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes

• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships

• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Skills:

• Collaboration

• Influence

• Project Management

• Result Orientation

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Innovative Thinking

• Risk Management

• Adaptability

• DevOps Practices

• Solution Delivery Process

• Solution Design

• Technical Strategy Development

Required Skills

Demonstrate technical design skills to successfully complete TBoDs (technical basis of design) within AutoCAD, interpret various build out standards, participate in project scope discussions, interpret LOB request/requirements and general understanding of technical build out projects and their timelines. Key to these skills include: conduct requirements gathering sessions with project teams (including end user clients, architects, furniture manufacturers and technology vendors) to discuss IT, AV, and other requirements, provide documentation (capturing low voltage, electrical, audio/visual, and infrastructure scope) in the form of a technical basis of design to architects, technology vendors, and general contractors for the purpose of construction, pricing, and implementation guidelines, develop AV solutions for custom conference rooms utilizing enterprise standards as a starting off point, design and layout network equipment rooms and telecommunications rooms adhering to company and industry standards and consult with construction project team across multiple trades to ensure delivery of project. This would include responding to RFIs, reviewing product specifications, and assisting with in-the-field coordination.

Desired Skills

• Bachelor’s degree in information technology, Project Management, or related field.

• 5+ years of experience with technology project management, with a focus on technology integration in construction projects.

• Strong understanding of IT infrastructure, voice/data, audio/visual systems, and security systems.

• General understanding of facilities, commercial construction projects and construction cycle.

• Excellent project management skills.

Minimum Education Requirement: Bachelor Degree or equivalent working experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.