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Senior Delivery Lead - ServiceNow

Chicago, Illinois;Washington, District of Columbia; Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is responsible for the planning, coordinating, and delivery of defined deliverables for critical and/or strategic initiatives which requires strong leadership and engagement to lead teams across multiple organizations. Key responsibilities include communicating and managing toward the targeted tangible business outcomes, coordinating delivery of complex technical solutions, managing risks, ensuring compliance to standards, and providing visibility into the health of the project/program to Senior Management and Stakeholders . This role ensures execution and delivery meets the organizations expectations in terms of the business outcomes, timeline, and cost. They manage financials for the project/program, assist with resource planning, and facilitate sync points between business and technology leadership across multiple organizations, as well as Risk and Compliance partners.

Key Responsibilities

•Establish the target business outcomes in partnership with Sr. Leaders and stakeholders.

•Establish and build relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk.

•Coordinate and facilitate the program routines (for example, kick-off, status reviews, stakeholder meetings, change controls, tollgates, and necessary routines).

•Plan and coordinate delivery and dependencies across multiple organizations.

•Promote/facilitate communication and collaboration across organizations to achieve the target business outcomes and meet expected timeline.

•Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule.

•Manage the technical delivery of vendors, suppliers, consultants, contractors, support organizations, and development teams.

•Facilitate dependency management/risk management/impediment removal.

•Ensure that execution is aligned with target business outcomes by working with the executive sponsor/stakeholders.

•Ensure the work delivered complies with Global Technology and Enterprise Change Management standards.

•Track the success metrics and review performance with stakeholders, Sr. Management and key leaders.

•Manage the financials and resource planning for the project/program.

•Provide input to define/improve the Change Management process for the Portfolio, projects and workstreams.

Professional Competencies

•Proven ability to deliver large-scale infrastructure and networking initiatives

•Understands development or integration of Agile/lean/ development initiatives.

•Business case development and business requirements analysis

•Understand how to deliver against client satisfaction and project metrics

•Strong business acumen and ability to influence others/ persuasion

•Initiative and BAU funded project management

•Problems solving applying critical and logical thinking

•Executive communication experience; written and oral

Requirements and Technical Expertise

•Strong knowledge of financial services, cybersecurity products, services and technologies at a functional and data level.

•Knowledge of traditional IT functions and development/deployment processes (servers, firewalls, networks, datacenters)

•Typically requires 7 plus years of related work experience

•Requires previous supervisory/leadership experience

Desired Skills:

• College degree, or specialized training or equivalent work experience

• ServiceNow platform

Shift:

1st shift (United States of America)

Hours Per Week:

40

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