Job Information
Duke Energy Senior Solutions Developer - Residential Solutions in Charlotte, North Carolina
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Summary
Residential Solution Innovation– We focus on engaging our residential customers by delivering solutions that empower them in our ever-changing energy environment. We develop solutions that enable choice and convenience through programs like energy efficiency, demand response, electric transportation, clean energy & more. We are expanding how Duke Energy reaches customers with creative options like bundling and partnership channels.
The Solution Development charge is to cultivate, develop and launch a portfolio of innovative solutions that customers value that are aligned to achieve Duke Energy’s strategic objectives.
The Senior Solution Developer requires specialized depth and/or breadth of expertise. You are assigned the increasingly complex concepts to develop on schedule and on budget or complex concepts with aggressive schedules or limited budgets. The position takes a broad perspective to solving complex operational problems and finds innovative solutions. You work independently and are successful with minimal guidance from management. You act as a mentor for less experienced colleagues with no impact to your assigned projects. The Senior Solution Developer position represents a level at which your career may stabilize for many years.
Responsibilities
Craft and deliver solutions. Deliver business plans, business models, and/or business cases. Evaluate and select technologies. Deliver financial models. Facilitate decision making.
Lead teams through the innovation management process to identify, develop, test, refine and finalize business plans, business models and/or business cases to facilitate decision making that deliver Duke Energy's strategic objectives.
Conduct research to identify industry & customer trends, emerging technology, and related solutions. Collaborate with Duke's Market Research & Insights team to conduct market and customer research to validate and/or refine business model assumptions. Conduct competitive intelligence research and clarify the unique value proposition. Answer "Why Duke Energy"?
Assess and prioritize opportunities to ensure they are aligned with Duke Energy’s strategic objectives.
Evaluate and select required technologies and/or processes to support deployment of technologies on the grid and beyond the meter.
Establish and refine forecasted financials, customer participation and contribution to Duke Energy’s strategic objectives. Use tools like Monte Carlo simulations and other advanced analytics tools and techniques to evaluate assumptions and financial risks.
Deliver presentations to various levels of the organization to educate, secure support, gain necessary funding and approval to proceed or not. Develop recommendations including ""level of confidence"" and/or ""Go/No Go"" recommendations to facilitate quality decision making. Make metered funding recommendations to help facilitate go/no go decisions.
Lead cross functional teams. Perform project management and/or Agile development duties.
Lead cross functional teams in a matrixed organization. Collaborate with internal and external stakeholders to define the solution(s), evaluate risks, assess program viability, validate key business model assumptions to secure sign off on solution’s financials and operating model.
Lead team to deliver assigned scope on time and on budget. Performs required project management duties to ensure scope, schedule & budget are managed and delivered.
Take ideas through the phases of development which requires scoping the work, developing the product definition, prioritizing feature builds, communicating status, managing scope changes, managing project risks, delivering change management. Assigns work plan tasks and action items.
Negotiate contracts.
Make recommendations regarding build-buy-partner. Identify and negotiate strategic partnerships including financial arrangements, customer sharing, and intellectual property rights.
Collaborate with sourcing and the business owner to define vendor requirements/acceptance criteria, issue requests for proposal, information and/or quote. Select vendor(s), negotiate, secure contracts, and ensure smooth onboarding of vendors.
Support legislative and regulatory requirements.
Engage with stakeholders within the organization and externally to effectively communicate solutions and implementation plans to ensure regulatory model is feasible and that the organization is aligned.
Maintain a high level of understanding of issues impacting customers, regions, and regulatory bodies to facilitate quality and timely decision making.
Contribute to the resolution of regulatory and related regional issues facing customers and company to facilitate quality and timely decision making.
Deliver required legislative and/or regulatory documentation and filings, as well as responses to Commission orders and data requests to ensure successful implementation of initiatives.
Deliver implementation plans, documentation, and budgets.
Develop, test, iterate, refine, and finalize implementation plans in preparation for scaling the program (aka launching the program and transitioning the work to the Line of Business or business owner).
Develop and refine process flows, customer journey maps, marketing strategies, go to market plans, program requirements, regulatory filings, data requests, operational process, training materials, operational budgets, change management, transition management plans to scale solutions quickly and ensure a smooth transition to operations.
Represent Duke Energy
Exemplify what it means to be a Duke Energy employee (Values of Safety, Integrity & Service and adherence to Policies & Guidelines).
Represent the company in addressing customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests.
Take personal accountability, actively care, be rigorous with hazard recognition to put Safety First so the team is accident free.
Contribute to continuous improvement initiatives that help the team deliver higher quality work in less time. The percent of time depends on your mix of assigned projects and where those projects are in the innovation management process. When you are assigned early ideation, discovery, incubation work to develop you will spend 70- of your time focused on crafting and delivering solutions” and leading cross functional teams. When your solution is accelerating in preparation for launch and scale in the market 70- of your time will be focused on leading a cross functional team, negotiating contracts, supporting legislative and regulatory requirements, and delivering implementation plans.
Basic/Required Qualifications
Bachelor's degree in Finance, Engineering, Industrial design, Economics, Business Administration, Marketing, or other related degree
In addition to required degree, 7 plus years related work experience
In lieu of Bachelor's degree(s) AND 7 plus year(s) related work experience listed above, Associates AND 9 plus year(s) related work experience
Desired Qualifications
Master's degree in Finance, Engineering, Industrial design, Economics, Business Administration, Marketing, or other related
In addition to desired degree, 9 plus years related work experience
Certified SCRUM Product Owner and/or Project Management Professional and/or Certified Scrum Master (CSM)
Additional Preferred Qualifications
Demonstrated innovation management experience (Ideation through to scaling new solutions). Experience with Discovery, Incubate & Accelerate innovation framework or related stage gate process
Strategic thinking. Creative and innovative thinking skills. Strong problem-solving skills. Experience with design thinking techniques including collaborating with teams to prototype and test ideas
Strong customer orientation. Experience working directly with customers or supporting the delivery of value to customers. Experience with Marketing, Market Research, Customer Care/Service, Account Management, and/or Product Management.
Demonstrated experience developing business plans, business models and / or business cases. Experience taking new concepts and translating them into solutions that will contribute to Duke Energy’s strategic objectives.
Strong "bottom-line" orientation. Demonstrated financial acumen and financial analysis abilities. Experience with analytical tools like Monte Carlo simulations.
Demonstrated experience developing operational processes, procedures, training, budgets and supporting documentation.
Exceptional communication skills and abilities including the ability to communicate effectively with all levels of the organization to facilitate decision making.
Strong collaborator. Effective working in a team setting. Strong negotiating skills.
Experienced working successfully with a team based in multiple work locations.
Effective at stakeholder management, change management and transition management.
Cross functional team leadership experience with demonstrated success leading teams. Experience leading through influence.
Project management experience including scoping, planning, executing, managing change, managing project risks and successful closing out. Agile experience.
Experience identifying, selecting, and negotiating contracts. Experience onboarding vendors.
Working knowledge of legislative and regulatory processes. Experience contributing to the preparation of regulatory filings including supporting data requests.
Working knowledge of Duke Energy Code of Conduct, affiliate rules, as well as the applicable laws and regulations.
Broad utility knowledge including broad technology experience and experience leveraging technology includes experience with:
Grid related technologies (primarily distribution)
Renewables including battery storage and other resiliency technologies
Electric vehicle charging infrastructure
Attachments to the grid like Outdoor Lighting, cameras, and sensing technology
Energy efficiency
Demand Response
Rates and rate design
Customer facing programs and services
Ability to build beneficial relationships and connections with outside organizations
Working Conditions
Hybrid Mobility - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
2-3 days in Office
Includes the flexibility to travel up to 6 times per year or more if assigned work requires collaboration face to face.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date
Monday, July 1, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.
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