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Service Delivery Consultant

Charlotte, North Carolina

Job Description:

About us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

Overview:

Product owner of VMART Remediation Workflow and lead for the Vulnerability Simplification Lever Governance Council, which we will assist in developing business rules to govern workflow in ServiceNow Vulnerability Response modules. This role also leads our Vulnerability Data Intelligence team that supports ad hoc support and analysis in support of GT vulnerability portfolios, Air Traffic Control and event driven requests from leaders in Global Technology.

Responsibilities:

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts

• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention

• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio

• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones

• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes

• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships

• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Required Qualifications:

• 5+ years as a Product Owner

• Experience managing the portfolio of a product team

• Data analysis/Profiling

• Ability to partner with other functional areas

• Ability to develop awareness of business function for which application is being designed in order to drive out detailed requirements and form effective partnerships

• Strong analytical ability, independent problem solving, and effective communication skills

• Demonstrated ability to learn new technologies and deliver in a fast paced agile environment

• Expert knowledge and experience in software development methodologies and industry practices

• Expert understanding and experience with building and deploying enterprise applications

• Ability to work in a matrix environment with minimal supervision

• Excellent written, verbal and diagramming skills.

• Expertise in using PowerPoint and clearly articulating findings/presenting solutions

Desired Qualifications:

• Experience working with an enterprise data strategy

• Experience with data domain governance

• Ability to communicate and engage at a senior leadership level

• Self-Starter, intellectually curious, and eagerness to learn

• Able to work in a very fluid & fast paced environment

• Enjoys working in a collaborative, matrixed environment

• Strong organizational skills

Skills:

• Collaboration

• Influence

• Project Management

• Result Orientation

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Innovative Thinking

• Risk Management

• Adaptability

• DevOps Practices

• Solution Delivery Process

• Solution Design

• Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.