Duke Energy Sr. Business Process Mgmt Designer in Charlotte, North Carolina

More than a career - a chance to make a difference in people's lives.

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Position Summary

This position is responsible for Integrates, coordinates and deploys process improvement methods, tools and departmental governance structures to advise management, team leaders and team members of the value and cost impacts from decisions surrounding these functions. Provides technical assistance to Business Process Management (BPM) team members to develop work plans, support quality controls, document process inventory integration points, and facilitate communications between team members to ensure consistency across business processes. Responsible for developing initial process specifications and facilitation of pre-workshop meetings, facilitating workshops and finalizing business process improvements through post-workshop follow-up. This position is responsible for developing and assisting with the deployment of business processes within applicable governance structures across associated peer groups and jursdictions.


Design, develop, and facilitate the completion of business and project process maps, RACI matrices, Standard Operating Processes and related business requirements for assigned Grid Soltuions projects in accordance with guidelines established by Business Process Management (BPM) methodology and governance.

Responsbile for quality assurance & control reviews of final process development deliverables, effective socialization and transition support of process deliverables from the project to the business.

In addition, supporting documentation includes process procedure narratives, process organizational impacts including issues, risks and assumptions for each business process and documentation of open and made decisions generated during process development workshops

Plan, schedule, facilitate and lead process development workshops and socialization meetings to review the process documentation with process owners, front-line managers, change management, and appropriate process stakeholders.

Ensures proper documentation of risks, assumptions, issues and decisions related to the process/s and responsible for the escalation of key issues and or actions where applicable.

Basic/Required Qualifications

  • Bachelors degree plus 1-3 years of work related experience.

  • 3-5 years work related experience in lieu of a degree.

  • Knowledge of Business Process Management fundamentals

  • Proficient in use of Microsoft Products (PowerPoint, SharePoint, Word, Excel)

  • Proficient in process mapping tools

  • Accuracy and attention to details

  • Strong technical writing skills (Documentation Designer role only)

  • Ability to communicate effectively at all levels within the organization, both written and verbally

Desired Qualifications

  • Relationship management skills

  • Workshop facilitation skills (Process Designer)

  • Ability to work on multiple tasks simultaneously

  • Ability to work independently to set and meet targets

  • Ability to work well in team environment

Travel Requirements


Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Saturday, January 19, 2019

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.