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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Business Analyst is responsible for supporting the Global Merchant & Network Services (GMNS) Regional Centralized Client Group (RCCG). As an integral part of RCCG, the Business Analyst will provide data support for a diverse portfolio of appx 20K accounts. This highly strategic and analytical role reports to the Sr. Manager of Strategic Operations and Business Analytics (SOBA). SOBA’s mission is to expedite business growth by serving as a collaboration action center for RCCG. We focus in three key areas: expand Client Manager (CLM) capacity & effectiveness by delivering actionable data and insights and strategic operational support; boost customer and partner results, while enhancing colleague engagement and driving CLM operations governance & effectiveness.

The Business Analyst role provides an opportunity for the Analyst to learn the Global Merchant & Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business. Through project management and analytical assessment of data, the Business Analyst will collaborate with stakeholders and partner teams to drive success for the business.

Responsibilities:

• Analyze business data and generate insights with a focus on key performance indicators.

• Execute deadline driven monthly reporting for stakeholder community, including senior leadership.

• Lead/contribute to projects such as industry benchmarking, growth analyses, evaluation of business results and productivity/sales effectiveness.

• Play an active role, contributing ideas and recommendations to help create efficiencies and process improvements.

• Support reoccurring and ad-hoc reporting requirements for internal and external customers

• Provide Data Recaps and written insights of Data for stakeholders.

• Share and leverage best practices across the Region and with other GMNS Business Analyst colleagues.

• Act as conduit to other parts of the Enterprise as needed to drive business results.

Qualifications:

• Strong analytical skills and financial acumen, comfortable using data to formulate and support theories.

• Proven decision making and problem-solving capabilities.

• Strategic thinker; able to be agile and move projects forward to drive results

• Excellent organization and project management skills.

• Strong verbal and written communication skills.

• Ability to manage multiple projects at various stages simultaneously and with agility while meeting competing deadlines.

• Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization.

• Ability to work cohesively with senior leaders and peers.

• Proven ability to learn business systems, including reporting and CRM tools.

• Advanced Power BI, Power APPS, PowerPoint, Excel, Salesforce skills. SQL, Python, Tableau recommended.

• 2 years of similar work experience required

• Bachelor's Degree.

• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Data Mgmt and Analytics

Primary Location: United States

Schedule Full-time

Req ID: 24020193