We Hire America Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Who We Are

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The American Express global dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

About the Team

American Express Global Dining consists of Resy, Tock and Rooam. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality.

The Restaurant Partnerships team sits in the Global Dining Organization tasked with owning partnerships with our top restaurants, deepening engagement with the most impactful restaurants to our business and Card Member base. The team works in partnership with Strategic Partnerships, Product, Engineering, Sales, Data, Marketing, Revenue Operations, Strategy, and the broader American Express organization to identify opportunities to enhance what it means to be a partner of American Express Global Dining.

About the Role

The Director of Restaurant Partnerships role is to set the overall vision and strategic plan for the Restaurant Partnerships (RP) team, focusing on driving product adoption, leading successful customer experience, and driving growth through processes and proactive retention improvements. They will help define and optimize the customer lifecycle, driving programs and initiatives to improve engagement and overall experience with Amex Global Dining. The managed book of business will be their focus, but the role is cross-functional in nature, touching every corner of the business.

The role requires strong interpersonal and leadership skills, with the ability to lead and inspire a large team in a fast-paced and often volatile environment. A level-headed, solutions-oriented approach is essential for personal and team success. The Director will balance their time between department strategies, deepening their contributions to the business, cross-functional workstreams, and partner relationship-building.

Responsibilities :

• Retain our businesses’ most important restaurant partners

• Drive operational practices to track departmental and individual performances

• Effectively advocate both internal and external needs to key stakeholders

• Define and evaluate a successful partner experience and standardize playbooks and success plans for customers in the strategic segment

• Implement improvements to organizational structure by clearly defining segmentation of the Book of Business and developing different levels of expertise within the RP teams

• Influence future lifetime value by defining and overseeing lifecycle processes and touchpoints

• Recruit, mentor, groom, and inspire a world-class team and build a pipeline of great candidates for career development and company evolution

• Deliver consistent updates on goals, achievements, and needs to leadership team

• Cross-functional collaboration to execute and drive upon company goals, initiatives, and projects

• Influence and optimize the customer journey to drive greater post-sale success

• Candidates are expected to travel into key cities about 10% of the time and to be consistently partner-facing

Qualifications:

• 10 years of leadership experience in account management, sales, or hospitality. Professional services experience is a plus.

• Proven experience leading large teams and leveraging customer success best practices

• Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery

• Possesses a strong management presence and leadership ability, with communication, and interpersonal skills that inspire and motivate leaders and teams

• Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders

• Heightened operational excellence in analytical thinking, process development and improvement, problem solving, delegation, and planning

• Flexibility and agilityin responding to evolving business priorities and dealing with ambiguity

• Relationship-builder with collaborative skills to partner with a diverse set of colleagues and external partners

• Competency with Salesforce, Atlassian,and Looker preferred and ability to quickly adopt and learn technologies

• Bachelor's Degree or equivalent experience and/or other certifications

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Customer Infomation Management

Primary Location: US-New York-New York

Other Locations: US-Illinois-Chicago

Schedule Full-time

Req ID: 25004762