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Job Information

BMO Financial Group Fraud Analyst, Fraud Intake & Investigations (Hybrid) in Chicago, Illinois

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.

  • Hybrid role

  • Fraud and banking experience - must

Delivers specific operational and administrative processes supporting the (FI&I) Fraud Intake & Investigation team. Specializes on mitigation, recovery and investigation on wire and ACH streams. Triage and analysis on incoming work from intake as assigned including but not limited to filed UAR's, validity requests and payment verifications. Acting as the level 1 investigation on all matters within the FI&I mandate and responsibilities within defined SLA's. Supports the planning, development, implementation and ongoing delivery of initiatives and programs for Financial Crimes operations.

  • Breaks down problems, and analyses data and information to provide insights and recommendations.

  • Helps determine business priorities and best sequence for execution of business/group strategy.

  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

  • Assists in the development of strategic plans.

  • Builds effective relationships with internal/external stakeholders.

  • Keeping and up to date external FI list for prompt outreach on recoveries.

  • Ensures alignment between stakeholders.

  • Analyzes data and information to provide insights and recommendations.

  • Gathers and formats data into regular and ad-hoc reports, and dashboards.

  • Monitors and tracks performance, and addresses any issues.

  • Leads or manages the change management deliverables and activities resulting from operational initiatives.

  • Leads the planning & implementation of programs & solutions and executes within required service level agreements and standards.

  • Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.

  • Manages access to systems and premises and completion of all related audits as required.

  • Supports the budget planning and monitoring process by collecting and aggregating, analyzing, and reporting.

  • Facilitate the existence of an efficient flow of invoice processing for payment in adherence with BMO guidelines, and vendor agreements.

  • Executes work to deliver timely, accurate, and efficient service.

  • Identifies and recommends improvement opportunities for operational methods and workflows.

  • Assists in the implementation of productivity improvements initiatives required to support the evolving 7x24 environment. This includes updates to existing processes.

  • Escalates all security concerns and infractions.

  • Participates / leads the design, implementation and management of core business/group processes.

  • Keeps all security equipment and systems operating in accordance with operating procedures and escalates all problems/issues to management.

  • Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.

  • May act as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions as required.

  • Collaborates in the delivery of day to day operational processes, program coordination/management activities and administrative tasks to support the Financial Crimes programs to achieve business results.

  • Provides application support and systems and premises access management services to ensure required tools and systems are in place for all team members.

  • Provides a consistent and exceptional stakeholder experience, maximizes employee productivity, enforces internal / external control standards and minimizes risk.

  • Collaborates with internal and external stakeholders in order to deliver on business objectives.

  • Communicates and reinforces principles, programs, process, and standards and communicates openly and regularly about business issues.

  • Develops knowledge related to Financial Crimes operations specialty. Fully understands and practices operating procedures/emergency procedures and supports communication and implementation of them.

  • Contributes to problem and event management efforts as required, working with team members to ensure resolution is completed as quickly and efficiently as possible.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently on a range of complex tasks, which may include unique situations.

  • Broader work or accountabilities may be assigned as needed.


  • Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Knowledge of internal bank systems used and their operation.

  • Knowledge of the operation / maintenance of security equipment – In-depth.

  • PC skills (MS Word, Excel, PowerPoint) – Very good.

  • Time management skills – Very good.

  • Project management/program management skills – Very good.

  • Technical proficiency gained through education and/or business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.