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Hyatt Front Desk Agent/Guest Service Representative in CHICAGO, Illinois

Description:

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

The Guest Service Representative is responsible for the guest registration process and communication of hotel services and promotions. This role is also responsible for answering internal and external phone calls, as well as creating and editing guest reservations. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include, but are not limited to, processing forms of payment and responding to guest inquires.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care after 30 days of service, paid Family Bonding Time, free parking, free colleague meals during shifts, discounted and complimentary rooms at Hyatt locations across the globe and much more! Rate starts at $18.50/hour and increases to $20.00/hour after 60 days of service. This position can also make "upsell" bonuses.

Qualifications:

  • A true desire to satisfy the needs of others in a fast paced environment

  • Takes pride in a job well done

  • Refined verbal and written communication skills

  • Friendly and enthusiastic personality

  • Ability to stand for long periods of time

  • Open availability, including nights, weekends, holidays and possible overnights

Primary Location: US-IL-Chicago

Organization: Hyatt Regency O%27Hare Chicago

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: CHI012890

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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