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Description:

The Opportunity

Hyatt seeks an enthusiastic Global Group Sales Manager to join our Hyatt Sales Force. (Learn more about the Hyatt Sales Force in this short video (https://navstream.com/meet-the-hsf/#film) .) In this role, you will be the bridge between Hyatt’s customers and the sales teams at hotels, collaborating closely in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.You take an innovative approach to nimbly addressing customer needs. You are personable, approachable, and organized.

The Role

The HSF Global Group Sales Manager – Midwest is a remote role that requires initiative, works independently, and thrives as a part of a larger dynamic team. Excellent communication and interpersonal skills are paramount as this role is a key connection between customers and hotel-based colleagues. Applicants for this position must reside in the Midwest portion of the United States.

As an HSF Global Group Sales Manager, you will play a pivotal role in driving the success of all Hyatt Branded Hotels. You will be responsible for spearheading the acquisition of incoming leads, while also nurturing assigned & managed HSF business that has the potential to repeat & grow in revenue with Hyatt Hotels. Your role will be critical in maintaining and enhancing the brand's reputation, acting as a brand expert and liaison to provide valuable assistance to all internal and external customers. Responsibilities also include:

•Focus on efforts towards generating and converting incoming leads through various segments with a secondary focus on efforts towards nurturing assigned & managed HSF business with the potential for repeat bookings at hotels.

•Interact with external customers, providing them with exceptional service and addressing their needs and concerns along with establishing and maintaining strong relationships with internal hotel teams to foster a collaborative working environment.

•Collaborate closely with hotels to strategize, plan, and execute customer communication with a distinct focus for all assigned accounts.

•Analyze market trends, competitor activities, and customer feedback to identify opportunities for revenue growth.

•Work hand in hand with hotels to create memorable and unique experiences that align with the Hyatt Hotels’ ethos and values.

Qualifications:

Experience Required:

•Proven track record in sales, consistently exceeding targets and increasing revenue within the hospitality industry

•Bachelor’s degree in Business, Hospitality, or a related field or equivalent experience

•Experience in Customer Relationship Management (CRM) Software in Envision, Salesforce, or Delphi

•Experience in using reporting and analytics tools (e.g., Excel, Google Sheets, Tableau, Cognos) to track sales performance, analyze trends, etc.

•Proficiency in Microsoft Office Suite to create, format, and manage documents, spreadsheets, and presentations

•Flexibility to travel as needed to meet with clients and collaborate with hotel teams

•This individual must be able to work independently in a home-based environment located in the midwest portion of the United States

Experience Preferred:

•The ideal candidate has the drive and ability to pursue business and a proven track record of success of acquisition in the group segment

•Strong understanding of the group segment and the factors that drive customer preferences

•Excellent communication and interpersonal skills, with the ability to build rapport with both internal and external stakeholders

•Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions

•Creative thinker with the ability to strategize and plan events that align with the Brand's identity

•Self-motivated and driven to achieve and exceed targets

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Experience Required:

•Proven track record in sales, consistently exceeding targets and increasing revenue within the hospitality industry

•Bachelor’s degree in Business, Hospitality, or a related field or equivalent experience

•Experience in Customer Relationship Management (CRM) Software in Envision, Salesforce, or Delphi

•Experience in using reporting and analytics tools (e.g., Excel, Google Sheets, Tableau, Cognos) to track sales performance, analyze trends, etc.

•Proficiency in Microsoft Office Suite to create, format, and manage documents, spreadsheets, and presentations

•Flexibility to travel as needed to meet with clients and collaborate with hotel teams

•This individual must be able to work independently in a home-based environment located in the midwest portion of the United States

Experience Preferred:

•The ideal candidate has the drive and ability to pursue business and a proven track record of success of acquisition in the group segment

•Strong understanding of the group segment and the factors that drive customer preferences

•Excellent communication and interpersonal skills, with the ability to build rapport with both internal and external stakeholders

•Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions

•Creative thinker with the ability to strategize and plan events that align with the Brand's identity

•Self-motivated and driven to achieve and exceed targets

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office, Chicago

Pay Basis: Yearly

Job Level: Full-time

Job: Sales

Req ID: CHI013996

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.