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Bank of America MAPS Credit CRB Support Specialist in Chicago, Illinois

MAPS Credit CRB Support Specialist

New York, New York;Chicago, Illinois

Job Description:

•This individual will work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support.

•This is a high-profile role working in a high intensity environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly, with focus on Incident and Problem Management whilst being highly adaptable to a changing trading environment.

•This is a critical role requiring a motivated and flexible individual who must be confident in directing procedural and technical support within a Front Office Support team, and will demonstrate the ability to show resilience when faced with demanding clients.

•Working closely with trading and sales desks, the individual will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL.

•First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly.

•The role provides an opportunity to gain a strong understanding of several FICC businesses and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn and train others.

•The successful candidate has the chance to enhance capabilities of the support team and provide a leading example within the Support Environment. Defining and driving Monitoring enhancements and Technical processes are considered part of the function for this role, to ensure consistency across the applications and business lines supported.


•Linux, Java or Python and SQL based application platforms

•Knowledge of monitoring tools and instrumentation (e.g. Geneos ITRS)

•IT Service Management, ITIL processes

•Knowledge of scripting languages: Python, Perl, bash a plus

•Experience with one or more: electronic trading, trade capture, market data, risk and regulatory reporting.

•ECN connectivity knowledge – BBG, TradeWeb, MarketAccess etc.

•Financial industry experience especially in the Fixed Income business and product knowledge specifically aimed at eTrading.

•Excellent work ethic – willing to be on-call on week end.

•Ability to deal with a high pressure Trading environment. Manage oneself in an environment of high frequency business and technology changes adhering to release and change management principles.

•Experience working with Front Office or Middle Office in a Derivatives Trading business.

•Must to be able to communicate crisply and clearly both from a verbal and written perspective.

•Must be able to work autonomously and independently solve problems when needed.

Preferred Skills:

•Automation and DevOps exposure: Splunk, Ansible, AppDynamics.

•FIX protocol

•Knowledge of release and change management principles.


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: