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McDonald's Process & Reporting Analyst - P2P in Chicago, Illinois

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Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University

  • Sample future items in our Test Kitchen

  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

McDonald’s is taking our business beyond the walls of restaurants - revolutionizing how we interface with our customers. We are providing customers with enticing mobile, web, and kiosk solutions on the scale of industry leading retailers like Amazon and eBay. Technology is critical to our digital strategy. The Project Services team within the Global Enterprise Services Organization is looking for a highly skilled Senior Business Analyst to help drive reporting and process improvements within the organization. This role reports to the Director, Planning and Alignment.

The role helps to drive visibility, transparency and drive performance data insights, metrics and process design across a suite of activities in the Project Services organization. This role helps to ensure adherence project standards and financial disciplines are occurring within portfolios by supporting tools and process around Project Financial Reporting, Clarizen reporting, functional finance reporting and procure to pay (P2P) processes within our organization. This role allows for our organization to provide real data insights that help drive performance of projects, portfolios and financials across the Global Technology Enterprise Services. The Senior Business Analyst will support the Director of Planning and Alignment with presentations, data analysis, annual planning and objective planning, process design, documentation, training and roll out of various standard processes within the GTES organization that help support efficiency, effectiveness and enable transparency. The role will help to ensure that the projects and programs in the portfolio drive value into the organization and support our key objectives.

This role partners closely with Program and Portfolio Managers, the Intake and Service Catalogue Manager, Project Services Delivery Managers and Vendor Management Office and our finance partners. The role is ideal for a self-driven, data driven thought partner who has experience in reporting, process design, training materials, project management, and communications along with financial acumen.

Key Responsibilities

  • Reporting SME – Drive development and build of enhanced reporting, metrics, dashboarding across the PMO and financial processes with GTES. Partners with GPMO, GTRM, Portfolio and Project Services Delivery Managers, Service Catalog and Intake Analysts, VMO and our finance partners.

  • Support for annual investment, budget and objective planning – Support the Director of Planning and Alignment in coordinating, orchestrating and prioritizing the annual investment, budget and objective planning

  • Data Analysis & Performance Insights – Supports various standard reporting needs and ad hoc reporting needs to the team including but not limited to; Monthly Beeline Reporting, Project Services Utilization Reporting, Monthly Clarizen Reporting, Intake reporting, Invoice reporting, etc

  • Process Mapping and Design – Help drive process enhancements and efficiency through using data and end to process design to streamline error prone processes across the invoice processes, beeline processes, functional reporting processes, portfolio and program management processes.

  • Financial Support & Analysis – Build out tools, templates and dashboarding to help enable end users to complete their monthly financial forecasting and validation processes and help to drive real - time analysis and data that can be used to analyze and drive decision making.

  • Data Quality – Partners with the GTES Portfolio Managers to drive data clean-up and help establish data governance procedures to ensure data quality is in place to allow for proper reporting to drive transparency around project and portfolio management

  • Clarizen Training & Administration – Support training for Clarizen within the Project Services Organization. Help maintain training materials and documents, deliver training and provide Clarizen support as needed to PMs in accordance with current Clarizen standards set by the GPMO. Support reporting requests, user access requests to facilitate the Clarizen license process and other administrative requests.

  • SharePoint Administration – In partnership with the other Senior Business Analyst, manage the SharePoint administration and enhance the document structure for the SharePoint site for Project Services. Through the use of SharePoint help to drive efficiency and streamline processes and support/optimize the end-user experience.

  • Presentations Support – Help build out and generate presentations for the Director of Planning and Alignment for various items such as; rolling plan, strategic roadmaps, Quarterly Business Reviews, Objectives etc.

  • Back-Up – Back up for other Senior Business Analyst on team.

  • Special Projects and Ad Hoc Assignments including but not limited to: supporting Finance functions such as invoice processing/reconciliation; Smartsheet systems administration; etc.

Key Competencies

  • Advanced reporting and quantitative analysis skills with the ability and passion to derive insights from data.

  • Advanced/Expert Excel skills, Power BI, Tableau, Numerify, PPM tools.

  • Advanced problem solving, analytical, oral and written communication, and presentation skills.

  • Advanced MS Office skills including but not limited to: Excel, Access, PowerPoint, Visio, Word, etc.

  • Demonstrated experience developing analyses, presentations and support material to convey complex and abstract concepts, enable successful implementation of strategy or change initiatives.

  • Demonstrated experience building KPIs, scorecards and metrics to measure performance.

  • Demonstrated ability to design and map processes.

  • Strong operational and financial acumen (driving best value through projects).

  • Strong project management skills.

  • Strong power point skills with an ability to draft presentations with little guidance to tell a story and visualize a concept.

  • Strong understanding of business analysis, change management and performance improvement concepts.

  • Ability to deal with ambiguity and a fast paced, changing environment.

  • Effective communication; capable of creating clear, concise, and impactful messages describing technical concepts to both technical and non-technical people.

  • Ability to work effectively as part of a support team; foster team cooperation, communication, and collaboration.

  • Ability to work in a matrix environment to influence outcomes and enable decision making.

  • Knowledge of transactional Process Improvement, Variation Reduction & Six Sigma a plus.

Qualifications

Qualifications

  • 4+ years of experience and technical/functional expertise in one or several of the following areas: management consulting, financial analysis, operations and/or marketing.

  • 1+ years of experience in data extraction, analysis, transformation, modelling, and data visualization using large datasets across disparate systems.

  • Understanding of Financial processes, procure to pay (P2P) processes, PMO processes

  • Self-driven, detail oriented individual who actively works to remove barriers to achieving results.

  • Ability to work in a global fast-paced and agile environment

  • Adapts to changes in priorities with ease, comfortable working “in the gray” while defining the way forward.

  • Management consulting experience preferred.

  • Experience with finance applications or billing systems preferred.

Education

  • Bachelor degree in business administration, strategy, finance, data analytics, operations research or related fields. Advanced degree a plus.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF692K

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

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