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Description:

Whether traveling for business or pleasure, Hyatt Regency McCormick Place has everything you’ll need under one hotel roof with over 1258 guest rooms, 53 suites and 13,000 sq. ft. of meeting space. In addition, our conference center boasts nearly 30,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy international cuisine at Third Star, ramen bowls at Sixes & Eights or meet for drinks at ARC Bar. Relax in our indoor pool and reenergize in the 24-hour StayFit™ Gym. If you are hosting a meeting or event, our hotel gives you direct access to more than 2.8 million square feet of space at the country’s largest convention center.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Senior Operations Manager - Food and Beverage is responsible for overseeing the hotels Food and Beverage outlets including 3 restaurants and our Market. This person with be expected to have a heavy influence on the floor and a dynamic outlet experience to contribute to the F&B team.

Duties include:

• Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house

• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

• Implement and maintain F&B sales/marketing programs

• Direct and oversee development of employees

• Hire, train, empower, coach and counsel, performance and salary reviews

• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations

• Coordinate food and beverage operations with other hotel departments to ensure efficient guest service

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

• Implement procedures to increase guest and associate satisfaction

• Exercise quality control for both food and beverage

• Maintaining Hyatt standards of service and ensure their implementation

• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

• Maintain communications with Corporate Staff

• Coach and counsel employees to reflect Hyatt service standards and procedures

SALARY:

Salary range for this position is $69,900 to $104,700. Actual pay will be commensurate with experience.

BENEFITS:

We have you covered with an awesome rewards package!

Health and welfare plans? We have a range of choices for you and your eligible dependents available after only 30 days of employment! Hyatt also covers basic life insurance for all colleagues.

Financial wellbeing? Got it! Opt into our 401(k) plan with match, College Saving Plan or the Employee Stock Purchase Plan.

Oh, and we don’t want to leave out our lifestyle benefits! Paid time off, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, complimentary or discounted parking and transportation options, and many more!​

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications:

• 3-4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)

• Service oriented style with professional presentations skills

• Proven leadership skills

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear and concise written and verbal communication skills

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

• Experience implementing new F&B concepts

Primary Location: US-IL-Chicago

Organization: Hyatt Regency McCormick Place

Pay Basis: Yearly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: CHI013719

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.