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Job Information

Procter & Gamble Customer Service Operations – Order Management (Co-Op) in Cincinnati, Ohio

Job Location


Job Description

P&G is the largest consumer packaged goods company in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide. This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and exciting challenges. One of the most important elements of our P&G supply chain is to ensure that our product arrives at our external Trade customers timely and will excellence. This role is part of that critical element.

We are currently hiring for a Customer Service Operations – Order Management Analyst position located in Cincinnati, OH. This critical, exciting role combines the need for technical aptitude in several system platforms as well as strong interpersonal or communication skills; as the Analysts communicate with internal partners, transportation partners and our largest domestic U.S. customers.

These are key, critical roles in our organization to ensure our external partners or customers are getting the product they need. The core work of these analysts is in these key areas, delivery of quality orders to our ship sites in a timely manner, execute order change requests, quality processing of Customer specific processes. Analysts will be trained on several technical platforms, such as SAP which is the fundamental order management system. Robotic Processing Automation tools, digitization and analysis tools are used to identify trends and improvement opportunities.

Communication is key for these roles both in written (email) and verbal forms. Our key partners include internal Supply Chain partners who interface daily with customer buyers, carrier partners on delivery and status and issues, account Executives on order status and changes or finally our top 30 Customers on order and delivery status, changes and conditions. The goal for this critical role is to achieve best in class service for our most critical external trade customers.

Job Qualifications

We feel students participating in the SuccessWay Co-op Program should be:

  • Enrolled in a local college or university

  • Have a GPA in good academic standings

  • Committed to working two- sessions, which are in line with your semester. Timing of the assignments will be based on business need

  • Work 40 hours a week

  • Live in the Greater Cincinnati area or willing to relocate at your own expense

We are looking for students with the following skills:

  • Excellent problem solving and decision-making skills

  • Strong written and verbal communication skills

  • The capacity to set priorities and work independently

  • Strong level of attention to detail

  • Demonstrated ability to lead projects and processes

  • The ability to learn on the job in a dynamic environment while handling multiple priorities

  • Experience in Microsoft Excel

We want you to know:

This is a non-exempt, non-management position in our Technical Career System.

Relocation not available for this position.

Co-op sessions are considered temporary employment, with a predicted ending point.

T his is a non-exempt, non-management position in our Customer Service Organization.

Starting Pay / Salary Range: $29-$50 /hr

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE (https://faq.pgwebtools.com/us-work-authorization-faqs/) .

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

Job Schedule

Full time

Job Number


Job Segmentation

Internships (Job Segmentation)

Starting Pay / Salary Range

$29.00 - $50.00 / hour

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.

The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.