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Job Information

UnitedHealth Group Implementation Specialist-Genoa Healthcare-Remote in Cincinnati, Ohio

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.

We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work . SM


Genoa is a fast paced growing company with the anticipation to open 65-100 new locations in 2019. The IT Infrastructure department is looking for an individual that possesses the communication, project management, and people skills to assist in the efforts of delivering new ISP connectivity circuits and pharmacy IT hardware. The primary responsibility of this position will be to assist in the implementation processes surrounding new site implementations from a network connectivity, hardware acquisition and coordination of supporting vendors and manage the delivery of these services on time.

The applicant must have strong communication, customer service, organizational skills and willing to learn in a fast paced environment. The application should be very assertive and work with minimal instruction and supervision.


  • Work with Genoa Implementation Team to deliver new ISP circuits, facilitate hardware acquisition and coordination of supporting vendors to deliver these services on time.

  • Work with West IP to coordinate and the implementation of their network electronics and VoIP phones.

  • Coordinate location resources to facilitate implementation of the circuits and receipt of equipment.

  • Coordinate the deployment and resource scheduling for pharmacy go live dates.

  • Work closely with vendors to refine and develop processes to delivery connectivity on time.

  • Work with vendors and internal IT departments to help maintain an inventory of all applicable network electronics including but not limited to switches, routers, access points, firewalls, etc.

  • Assist in developing and improving procedures, standards, and best practices.

  • Maintains open communication and positive working relationship with staff.

  • Demonstrated ability to work effectively with business clients, IT management and staff.

  • Other duties as assigned.


Required Qualifications:

  • Excellent communications skills, strong interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc.

  • Prior IT implementation experience, preferably in the healthcare industry

  • Strong attention to detail and focus on task completion is critical

  • Ability to coordinate/participate on multiple projects at once

  • Must be able to work independently, multi-task and prioritize responsibilities leverage time management and problem solving skills in order to perform assigned tasks, with reasonable levels of self-direction.

  • Work in a professional manner to maintain/build customer relationships

  • Exceptional organization and time management skills

  • Demonstrated ability to work with and support cross-functional project teams

Preferred Qualifications:

  • Bachelor’s degree in CIS, business management or communications

  • 5+ years’ project management/coordination experience

  • Experience working for or directly with an ISP or telecom solution provider

  • Understanding of the technology, jargon and equipment associated to corporate networks.

  • Previous experience working in healthcare or other heavy compliance driven industry.

  • Military Experience


While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and occasional lift up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.


Working conditions are normal for an office environment; noise generated from telephones, computers/printers, and verbal communication, subject to many interruptions, pressure due to multiple demands.

This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Genoa, a QoL Healthcare Company reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.