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Job Information

USAA Bank Business Process Consultant Lead--Accessibility in Colorado Springs, Colorado

Purpose of Job

We are seeking a talented Bank Business Process Consultant Lead—Accessibility for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee’s manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This position will reside in Bank Omnichannel and will be responsible for establishing bank-wide accessibility governance and managing ongoing accessibility as it pertains to the Bank.

Establishes strategic partnerships and maintains effective relationships with assigned CoSA business unit(s) and manages stakeholder interests including but not limited to CFO, HR, IT, and Legal. Applies expert knowledge and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, third party risk management, and global operations. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the CoSA and/or horizontally across the enterprise. Understands the customer market strategy and proactively identifies and confirms business requirements. Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client’s internal process or function being modified for improved efficiency and effectiveness. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Job Requirements

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies, standards, and procedures for business activities.

  • Identifies and implements strategic opportunities and solutions for key stakeholders.

  • Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.

  • Coaches others and leads acquisition and application of expert knowledge of the business.

  • Leads planning & execution and directs and coordinates activities for highly complex projects.

  • Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

  • Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.

  • Provides consultation to influence and ensure business unit level and business level processes address risk across all activities.

  • Reviews, advises, and develops communication plans for customers and internal stakeholders.

  • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

  • Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

  • 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.

  • Expert knowledge of bank products and processes.

  • Experience leading programs/projects, business process owner/consultant or working in an agile environment.

  • Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

  • Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

  • Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

  • Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

  • 2+ years’ experience with accessibility

  • Highly knowledgeable of ADA

  • Highly knowledgeable of WCAG

  • 2+ years’ experience in banking

  • Experience with 1st Line Risk identification

  • Experience managing strategic projects in a financial institution

  • Strong thought leadership with demonstrated ability to set strategy and translate into execution

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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