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Why USAA?

Aligns Company, Enterprise, and CoSA and strategic objectives to maximize the discovery, delivery, and performance of digital/technology solutions and products. Responsible for overseeing all design functions for one or more member, employee, enterprise or enablement experience domains. Manages multiple concurrent teams through all stages of development: from empathy and ideation to final coding/deployment and is responsible for overall quality and design vision. Critical steward of planning, defining, designing and executing new creative solutions primarily within the digital channels and platforms. Builds, inspires, motivates, and leads a team of talented Design Directors, their respective teams and plays a key contributor role in driving a design-led culture throughout USAA.

This Executive role will be leading our Property & Casualty Insurance design teams.

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL.

The Opportunity

• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation.

• Oversees research, creation and development of concepts that aligns employee and members’ needs with business or enterprise objectives, while advancing USAA transformation into a design-led organization.

• Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines.

• Supports a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality.

• Partners with and influences Enterprise, IT, and Business Leaders to define, plan, design, and monitor touchpoints within assigned spaces across all digital channels.

• Works in very close collaboration with other Executive Directors of Design to create breadth as well as depth of knowledge across domains.

• Collaborates with other design domain teams and/or DesignOps, Design Language Systems and Design Practice teams (these 3 areas are collectively known as Design Enablement) to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy.

• Identifies new and improved ways to manage the digital creative process, as new platforms and technologies evolve.

• Develops and ensures a consistent application of design and delivery processes.

• Develops talent in the design department to deliver performance and results – including the identification, development and retention of talent with requisite design capabilities.

• Holds self and teams accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services.

• Owns the relationship management responsibilities for internal business executives and external design agencies for their area of focus.

• Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive related design experience developing digital product and experience strategies, managing major initiatives and delivering compelling design solutions within a complex matrix environment.

• 4 years of direct design team leadership or leading matrixed or cross-functional creative teams and experience in building, managing and/or developing high performing design teams.

• Demonstrated experience in digital product and/or service design, experience design, design research and human center design approaches.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

• Fluency in current design and interaction standards across multiple channels.

• Excellent communication, presentation and organizational skills.

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Previous experience delivering complex, connected digital solutions in highly regulated environments

• Previous digital and UX experience in the insurance and/or financial services industry

• Experience driving broad enterprise solutions that leverage design systems, governance processes and multiple stakeholders.

• Ability to build strong relationships and influence highest level executives in product, development and digital across different businesses

• Demonstrated ability supporting and driving business strategy through to real world solutions with measurable impact and success.

• Demonstrated expertise in driving end-to-end experiences (awareness to servicing) with a proven human-centered approach

• Demonstrated expertise with mobile, conversational, and emerging technologies

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330 – $338,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.