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Why USAA?

Leads the development and implementation of strategic and operational workforce planning, cost of labor and headcount forecasting and analysis. Develops insights through leading a team of data and business analysts who develop analysis of complex sets of data to help support line of business and corporate performance. The individual is also responsible for facilitating forecast accuracy driving integration of the planning and forecasting process across business, marketing, call center scheduling, finance, and project communities as well as identification, coordination, and resolution of relevant trends and issues.

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation is available.

The Opportunity

• Responsible for developing workforce plans to address enterprise business needs and align staffing for optimal efficiency.

• Responsible for developing and managing a planning process that articulates strategic, tactical, and financial goals, plans and dependencies.

• Reviews, updates, and improves workforce planning methods to provide reliable, consistent, accurate forecast and plan data.

• Leads analysis of relevant workforce metrics, uncover trends in the data and makes recommendations to improve business conditions.

• Collaborates with Human Resources to develop and implement Enterprise workforce planning strategy to include development, maintenance, and application of operational and financial models.

• Accountable for delivering real-time model driven insights and recommendations in support of enterprise workforce planning objectives and strategies.

• Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.

• Responsible for aggregating, forecasting, and analyzing enterprise level assumptions for cost of labor lines to provide insight to senior leadership on cost of labor trends, effects of CoSA labor changes on lines of business, and labor expense assumptions for G&A forecast.

• Responsible for measuring and tracking enterprise productivity through establishing productivity measures, tracking performance of measures, and providing insight and industry comparison of USAA productivity to senior leadership.

• Accountable as first line of defense for risk management responsibilities, to include continuous management and control of owned processes; this includes ensuring process and control documentation for owned and shared processes are updated, including testing existing controls and developing new controls as necessary.

• Supports Enterprise risk management and compliance activities to include but not limited to: Enterprise Stress Testing, Model Risk Management, Audit requests, among other items.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Finance, Business or Human Resources or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive Workforce Planning and Forecasting experience developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams.

• Experience working with Enterprise and/or department organizational people data (e.g. headcount, turnover, recruiting metrics and other people analytics metrics and creating compelling views into business dynamics that drive data driven decisions.

• Strong communication and organizational skills, with the ability to adapt messaging to be relevant to the intended audience (workforce targets, internal team, etc.).Experience in a field emphasizing data analysis, forecasting, or data modelling in organizations.

• Solid understanding of people metrics with ability to explain the data insights to business and HR partners.

What sets you apart:

• Experience developing predictive resource models optimizing internal and external resources

• Experience utilizing data and insights to understand staffing requirements, productivity and workload standards

• Strong technical aptitude and experience with workforce planning and management for contact centers and back office environments

• Proven, innovative thought leader with experience transforming processes for the employee and consumer experience

• P&C experience to include operational and service enabling functions

• Demonstrated experience and aptitude of workforce management automation software

• Proven background and success building and leading business analyst team

• Experience with senior level stakeholder management, presenting to executive leadership

• US military experience through military service or a military spouse/domestic partner.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $163,880.00-294,980.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.