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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Prevention Authentication Policy (Executive) , you will provide executive leadership to teams that are responsible for fraud prevention, authentication and identity management processes and policies for USAA. Responsible for developing, documenting and executing fraud prevention, authentication and identity management policies that mitigate account takeover, identity theft, synthetic identities, and omni channel account fraud. Partners with fraud leaders and risk management and other key stakeholders to set objectives that prevent account takeover, identity theft, synthetic identities, and omni channel account fraud. Ensures all activities are being conducted in compliance with local, state and federal regulatory requirements.

This position can work remotely in the continental U.S. with occasional business travel. Relocation assistance is available for this position.

What you'll do:

• Accountable for leading teams responsible for monitoring USAA policies and processes that enable fraud prevention, authentication and identity management on various type of Banking and other fraud activities.

• Drives strategic initiatives with enterprise partners that also deliver on defined business objectives related to fraud prevention, authentication and identity management.

• Responsible for the development and execution of USAA policies, processes and tools that drive the management of fraud prevention, authentication and identity management). Ensures all related activities are conducted within compliance policies and follow internal processes.

• Leads process improvement projects that directly impact and help achieve fraud detection and mitigation. Additionally, collaborates on other Bank and enterprise projects to influence product leaders to consider fraud implications and proactively solve for them.

• Responsible for the implementation, deployment and maintenance of secure Authentication, Access Management Systems, and Identity technologies.

• Leads teams responsible for developing member authentication and identity systems, tools and strategies to combat existing and emerging fraud activities.

• Responsible for identifying, analyzing and interpreting trends and patterns in complex data sets, and monitors and validates data integrity.

• Stays current on applicable industry knowledge and applies expertise to identify fraud trends and recommend new technologies and other effective mitigation strategies that help mitigate fraud.

• Makes recommendations and influences Senior business leaders on strategic initiatives. Responsible for budget management related to fraud prevention, authentication and identity management resource planning.

• Appropriately assess risk within the department and ensures compliance with applicable laws, rules and regulations.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Serves in an executive leadership capacity and has responsibility for performance management and professional development activities for subordinate workers.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years experience as a business leader in fraud management to include fraud prevention and detection, information security, customer identity and/or access management within a large financial institution.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams.

• Demonstrated experience, knowledge and application of bank regulations, specifically Reg E, Reg CC, UDAAP, FACTA, Patriot Act and FFIEC Handbooks.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

What sets you apart:

• 15 years of experience building and owning fraud authentication platform and program

• Experience building and owning fraud onboarding platform and program

• Experience in balancing fraud management and user experiences through design and measurement

• Significant experience with authentication and onboarding technologies, such as Experian, Socure, Alloy, Prove, Biocatch, Pindrop, etc.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $158,960 - $303,830 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.