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Job Information

USAA Manager, Business Risk and Controls-OmniChannel-Remote Available in Colorado Springs, Colorado

Purpose of Job


We are currently seeking talented Business Risk and Controls for our San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Plano, TX facility or in the 100% Work from Home Environment.

USAA Omnichannel is hiring multiple Business Risk and Controls positions within the Bank will be supporting various Product teams and Risk Programs Including:

-Digital channels

-Physical presence channels including ATM

-Member Contact channels


-Originations and Servicing, deposits, credit cards and consumer lending

Manages a team of Business Controls Specialists responsible for providing centralized operational support through internal process review, quality audits, and testing to ensure operational risks are appropriately identified and controls are working as designed. Motivates staff toward the attainment of departmental goals and develops employees through regular coaching and feedback that leads to improved results. In addition, the Manager ensures compliance with all prescribed internal policies and all applicable regulatory requirements."

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

  • Develops employees and provides coaching and feedback to facilitate professional development.

  • Assesses training requirements for incumbents, team members and the business.

  • Evaluates individual training needs and promotes the development of effective team relationships.

  • Oversees and monitors the day-to-day review, monitoring and testing of controls in an audit capacity and procedures associated with products, services, customers and operations.

  • Advocates for and guides employees through the utilization of quality methods and tools to identify, analyze, improve, and implement business solutions.

  • Identifies opportunities to improve operational effectiveness within the team and with the business.

  • Designs and implements operating procedures that provides improved services and enhanced internal efficiencies.

  • Maintains advanced knowledge of changes in regulations, and the industry that may impact operations. May oversee responses to external regulatory inquiries and/or internal inquiries as necessary.

  • Oversees the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies.

Minimum Experience:

  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 6 or more years of operations, process experience, quality assurance or quality improvement.

  • 2 or more years of leadership experience.

  • Advanced knowledge of relevant regulatory compliance, industry regulations and regulatory data sources required.

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

  • 5 years working knowledge in risk management experience in a Large financial institution and/or highly matrixed environment related to banking regulations and compliance.

  • Experience interacting and reporting to Regulators and Senior Executives

  • Strong background in the multiple banking regulations such as; UDAAP, Reg Z., SCRA, REG E, MLA, FCRA, AML, Reg. DD, FACTA, WI/OH/FL State Law/Tax and Reg B.

  • Experience in Deposits, Credit Card, Payments Bank Operations, Compliance, Operational Risk

  • Professional designations in Compliance or Operational Risk Management (ex. CRCM, CERP

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 11/23/20 by 11:59 pm CST time .

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.