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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager, Litigation Operations you will lead a team of Claims Litigation Managers and Senior Litigation Managers. This team will support Auto or Property Claim litigation.

The Manager, Litigation Operations manages a team of assigned litigation professionals (direct handlers of active litigation against members) responsible for workflow and administration of litigated cases, the development of employee technical skills and business acumen, and for evaluating employee performance. Provides high-level technical advice and supervision on litigated cases. Is accountable for ensuring the delivery of a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy when defending our members in active lawsuits filed against them. Is accountable for building out litigation and trial strategies with their teams to drive outcomes for each litigated case in accordance with the overall Claims Litigation Strategy and P&C Claims business objectives. Drives execution of operational risk management, portfolio and case level litigation management and the adherence to regulatory compliance training, policies, and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Be accountable for delivering operational litigation results, including appropriate management of external legal expense, assigned defense counsel, case quality, and member service.

• Apply a thorough understanding of trial strategy, case law, and jurisdictional trends, accountable for identification of appropriate strategic resolution track, to include recommendation of cases to proceed through trial.

• Lead a team of claims litigation professionals and assigns cases to litigation managers and to defense counsel and for ensuring quality, accuracy, and timeliness as they handle litigation based on applicable USAA Auto, Property and Small Business Insurance contracts.

• Apply data analytics, in partnership with actuary and analytics team and Claims Operations leaders, reports on team health to drive business results, handle litigation risk exposure, and assist leadership to resolve what is needed to ensure appropriate oversight and alignment with business objectives.

• Within authority limit, independently analyzes and helps support, investigate, negotiate, and resolve the highest severity and/or the most complex claims. Analyzes team members proposed litigation strategies, including determinations of Requests for Authority, and reviews, creates action plans for and participates in case authority and strategy conferences on litigated cases.

• Provide management of USAA Staff Counsel and Panel Counsel and internal business partners to develop appropriate strategic litigation plans for’ the teams’ portfolio of cases and/or in individual cases as warranted through all stages of litigation to include partnering with counsel on impact of new case laws, emerging jurisdictional trends, and the legal environment.

• Be accountable for reviewing, auditing, and approving legal expenses and fees and advances as appropriate.

• Responsible for ensuring litigation documentation records are current, timely, and completed across the team.

• Responsible for developing, communicating, and training of new and revised policies and procedures that enable team members to be compliant with USAA standards, meet or exceed functional goals and objectives while providing excellent member service.

• Build, develop, and lead a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of operational or military experience, to include a minimum of 4 years of P&C experience in complex casualty claims handling.

• 2 years direct claims litigation handling.

• 2 years of direct team lead, supervisory, or management experience.

• Demonstrated experience developing litigation strategy, negotiating, and settling complex P&C claims (to include large loss auto, property & commercial), and minimizing litigation exposure.

• Demonstrated knowledge of P&C policies, application of case law and state laws and regulations to include regulatory compliance related to claims and claims litigation by venue and jurisdiction.

• Demonstrated ability to build rapport and successful relationships with vendor law firms.

• Excellent verbal and written communication skills to include communications to executive management.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 2+ years auto large loss bodily injury (BI)/uninsured motorist (UIM) and/or Property Claims experience

• Previous direct leadership experience

• Experience applying advanced knowledge to partner with Claims Operations and provide guidance for complex claim settlements that mitigate risk of litigation

• Experience developing and delivering targeted coaching at all levels within the Litigation and Injury Operations area for more effective lawsuit avoidance and litigation strategies

• Demonstrated experience proving guidance to team members on escaladed complex claims issues

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.