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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Software Engineer Lead you will partner with HR and the IT Delivery Manager to build a strategic roadmap, deliver technical expertise, and guide successful HR service delivery (HRSD) on the ServiceNow platform . You will provide support to the Enterprise through delivering best in class technology solutions. You will be engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Design, develop, code, and test complex tactical as well as strategic cross functional technical solutions within ServiceNow HR Service Delivery, often collaborating with Engineers or Architects outside of team/department.

• Leads the team in in-depth code/design reviews and communicates updates and impacts to stakeholders to ensure smooth daily operations and accurate planning for multiple teams.

• Organize work and lead multiple teams to deliver features and solutions.

• As a key member of the program team, constantly evolve the HR Portfolio and roadmap in partnership with HR Business Process Owners, Architects and other stakeholders across the organization

• Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.

• Mentor and coach junior / experienced engineers, including coaching of design principles for their teams and others

• Work with architecture to help define directions for cross functional or highly complex key technologies within a specific domain.

• May begin advancing professional development through active participation in industry organizations, writing programming publications, pursuing educational opportunities, establishing personal networks, and participating in professional societies.

• Stay current on the latest ServiceNow Application Development and HR Service Delivery features and functionalities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 8 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years demonstrated leadership driving enterprise technology projects or initiatives.

• 6 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle.

• Highly proficient in software engineering languages and tools; ability to develop on multiple platforms.

• Knowledge and advanced experience of leading code/design reviews.

• Demonstrated ability to address complex production issues by troubleshooting applications and systems.

• Ability to quickly understand applicable business acumen to provide appropriate Engineering solutions.

• Deep Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python

• Demonstrated experience working with cloud technologies and tools.

What sets you apart:

• 3 years of ServiceNow HR Service Delivery (Case and Content, Portal, Knowledge) experience with at least 1 full implementation.

• 5 years of in-depth experience in ServiceNow configuration, customization, workflows, integrations, web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML) and SQL / relational databases.

• ServiceNow CAD certified including deltas.

• 10 years of proven expertise in HRIS/HRIT with a strong understanding of HR processes, integrations, analytics, and reporting.

• Bachelor’s degree in computer science, Information Technology, or related field.

• ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) certification.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.