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Job Description

This position is for a Fusion Center Team Lead to provide Operational support for the Executive Office of the U.S. Attorneys. The primary scope of duties include 24/7 Managing and Monitoring of critical IT infrastructure in a Network Operations Center environment.

The Executive Office for United States Attorneys' (EOUSA) is responsible for providing administrative, technical and operation support to all 94 United States Attorneys' offices (USAOs) located in over 252 geographically dispersed sites throughout the continental United States, Alaska, Guam, the Mariana Islands, Puerto Rico, Hawaii, and the U.S. Virgin Islands. The EOUSA General Integration (GI), Network Operations and Services (NOS), Enterprise Application Development (EAD) and Cyber Services Staff (CSS) provide for the identification and analysis of the business needs/requirements to USAOs necessary for the design, development, and deployment of secure office automation, wide and local area networking, case management and other applications. All four of these staffs must rely, however, on contractors to deliver many of the high-level technical services needed to maintain the technology deployed in EOUSA and USAOs.

The Fusion Center Team Lead will oversee an on-premises Network Operations Center Fusion Team of approximately 10 personnel providing maintenance and monitoring support on a 24x7x365 basis. This individual is responsible for ensuring the Fusion Center proactively monitors system health and performance of all enterprise and network systems, identifies and analyzes trends, and ensures a consistent, standard configuration on all components. The Fusion Center Team Lead is responsible for ensuring operational activities are performed in a manner that ensures minimal, if any, network downtime and minimal negative impact on network services and applications during business hours.

Required Education, Experience, & Skills

Minimum Candidate Requirements

• Must have 8 plus years IT experience or education plus experience.

• Must have minimum 2 years IT customer support experience.

• Must have minimum 1 year experience overseeing the performance of others.

Skill Sets Anticipated

• Implements appropriate controls and quality assurance; ensures adherence to processes, consistent and efficient trouble resolution, error reduction, and continuous process improvement.

• Motivates and mobilizes the team around shared goals, while juggling multiple, competing responsibilities.

• Influences and consults leadership in solving process and/or technical problems by providing options with benefits, risks, and challenges.

• Works successfully in a fast-paced and changing environment.

• Develops and matures IT service management processes to ensure continued improved customer service delivery.

• Provides leadership for Technical Support Analysts at all levels including daily supervision, professional development, and performance management.

• Schedules team to ensure sufficient shift coverage in accordance with mission needs and contractual requirements.

• Oversees and acts as an escalation point for all IT requests, incidents, and vendor management.

• Ensures that decisions made to improve the overall support experience of the NOC Fusion Center are continually carried through.

• Solves problems, make decisions, and collaborates with other members of the leadership team daily relative to NOC responsibilities.

• Provides data and reporting of KPIs and trends to leadership and other business partners on a regular schedule or as needed.

• Trains Fusion Center staff on operational procedures and troubleshooting techniques.

The perfect candidate excels in the following soft skills:

• Conflict resolution

• Time management

• Problem solving

• Adaptability

• Critical thinking

• Communication (verbal & written)

• Active listening

• Detail oriented

• Dependable

• Emotional intelligence

Security Requirements

• Must be able to attain up to Secret Clearance (see addition details below)

Security Requirements - All personnel, including the support required by this initiative, must be United States Citizens, and must meet the DOJ Residency Requirement. It is the responsibility of the Contractor to assure that proposed employees for each aspect of this task have met federal investigative standards and are suitable for employment and/or access to national security information. Certification of requirements from either the Office of Personnel Management (OPM) or the Defense Industrial Security Clearance Office (DISCO) will be required. The minimum investigation required is to be cleared for a BI and can be expected to hold up to a Top Secret clearance. The minimum investigation required is to be cleared to hold Secret clearance. A DD254 can be found at Attachment (2) of the basic order. Contractors shall agree to comply with the NISPOM.

Preferred Education, Experience, & Skills

• Experience overseeing a team of 6 to 10 personnel in an IT environment.

• CompTIA A certification or CompTIA Network certification.

• IT helpdesk experience.

• IT systems monitoring experience.

• Experience withHP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios Monitoring, MECM, SCSM, SCOM, Splunk, Cisco DNA, Dell OpenManage Essentials, and customized SharePoint sites.

Pay Information

Full-Time Salary Range: $75510 - $128340

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

NOC Team Lead

102293BR

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