Marriott Staff Professional-Learning in Concord, New Hampshire
Additional Information Manager, HR Technology (Learning)
Job Number 24022876
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
As part of the HR Technology team, the Manager, HR Technology (Learning) is responsible for working in partnership with the broader HR Technology team to support and evolve Marriott International’s global learning ecosystem. This role will be responsible for establishing an in-depth knowledge of the technical, user, and administrative aspects of the solutions, as well as the tools that are used to support those solutions. This role supports global learners and their usage of Marriott’s global learning ecosystem systems. In addition, this role provides ticket-driven support and works with the appropriate partners to resolve escalated learning issues and events. This role will leverage technical and product expertise, configuration capabilities, and research, both partnered and independent to deliver scalable and sustainable solutions.
Core Work Activities
Under the leadership and guidance of the broader HR Technology (Learning) team, manage and support the learning-based platforms and solutions within the Marriott global learning ecosystem.
Identify, report and track system defects and enhancements appropriately to identify immediate and future actions to resolve or deliver value to the organization.
Partner closely with teams (internal and external) to ensure the system and vendor-partner teams are executing efficiently and effectively to resolve system defects and issues as expected.
Assist with required training assignments for learners by collaborating with stakeholders to define specific learning paths and training requirements for the audience group.
Partner with various stakeholder teams, Global Technology, vendors, service providers and team members to troubleshoot any systemic issues and ensure optimal functionality both now and in the long-term.
Attend quarterly meetings (internal and external) to understand functionality enhancements and changes to support deployment and maintenance activities.
Execute functional testing in learning environments prior to production release.
Effectively manage and prioritize support tickets to ensure timely resolution by troubleshooting and resolving customer issues related to products, services, or technical problems.
Manage Work, Projects, and Policies
Coordinates and implements work and projects as assigned.
Generates and provides accurate and timely results.
Manages the flow of questions and directs questions appropriately.
Works with team(s) to put sustainable work processes and systems into practice to support use of learning technologies.
Participates with team(s) in resolving learning technologies issues, challenges, and inquiries.
Informs, updates, and communicates effectively to their people leader and teammates, by telephone, in written form, email, IM/chat/Teams, or in-person in a timely manner.
Participate in semi-annual reviews of support/Service Center recorded calls and provide feedback on how to improve end-user and administrator support.
Attends and participates in all relevant meetings.
Presents ideas, expectations, and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.
Administer additional Learning Technology tools and platforms.
Create and maintain request forms in Smartsheet and Identity Shoppe.
Education and Experience
Bachelor’s degree from an accredited university in Learning Technology, Computer Science, Business, or related major or comparable experience.
2 years’ experience in the technology, business, management operations, or related professional area.
Preferred: Experience and/or expertise working in cloud-based applications with recurring release cycles.
Preferred: Expertise with relational databases for managing large datasets
Preferred: Support-based ticketing and Customer Service Experience
Ability to support and enforce program governance.
You’re a self-starter. Proven ability to work independently and take initiative. Additionally, you have a keen eye to detail.
You’re a team player. You understand that we all have different strengths and as a result, we’re stronger as a collaborative team. You support your teammates in big and small ways and do your part to create a positive team environment because after all, we spend so much time together and it might as well be fun.
You love and understand technology. You must have a high-level of comfortability with complex scenarios.
You are creative. While you typically follow defined processes, you also know how to think outside the box.
You’re curious & inquisitive. You’re a life-long learner and actively seek out exposure to new ideas and practices.
You can roll with the punches. You’re comfortable with complexity, ambiguity, and change, and adjust to evolving priorities, circumstances, direction, and personal styles.
You’re consultative. You ask smart questions; you are comfortable interfacing with all levels of the organization and do so in a manner that gains confidence and trust.
You’re customer service oriented. You can relate to people while demonstrating patience and professionalism.
You’re a great communicator. You have excellent written and verbal communication skills and can do so with clarity, poise and persuasion.
You’re analytical. You can dig into new problems, quickly assess situations, identify gaps and possible solutions.
You’re organized, methodical and can prioritize. You can manage multiple work activities concurrently with minimal supervision, you prioritize work tasks in accordance with goals and you make effective use of time.
California Applicants Only : The salary range for this position is $66,560.00 to $134,991.00 annually.
Colorado Applicants Only: The salary range for this position is $63,150.00 to $122,722.00 annually.
Hawaii Applicants Only: The salary range for this position is $76,410.00 to $134,991.00 annually.
New York Applicants Only: The salary range for this position is $63,150.00 to $134,991.00 annually.
Washington Applicants Only: The salary range for this position is $67,724.80 to $134,991.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting, 2/9/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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