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WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.

The Customer Success Manager is critically important role to the customer’s success and WaveMark’s business growth. The CSM’s responsibilities include providing professional executive level support to stakeholders to understanding their strategic needs, build stable, long-term trusted relationships, and maximize account penetration and growth. The SSM will work closely with key customer decision-makers and a team of Customer Success Consultants to ensure that customers are seeing value in the delivered WaveMark solution, ultimately leading to contract renewal and/or expansion. This role will be overseeing a strategic customer in New Hampshire. The candidate needs to live within driving distance to the customer.

Responsibilities

The WaveMark Customer Success Manager holds the ultimate accountability for maintaining a long-term relationship with key stakeholders for one or more accounts, and driving revenue growth by identifying growth opportunities that align with customer strategic demands.

• Partner in the implementation of new customer sites.

• Operate independently with limited direct supervision, while also working with a multi-disciplinary team.

• Use data to tell a story that demonstrates customer success, WaveMark value, and ROI from utilizing the solution

• Demonstrate a level of understanding of the customer’s culture to build effective relationships and gain trust

• Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go-live for improved analytics and enhancements to further differentiate our solutions.

• Demonstrate strong communication skills; be comfortable presenting to and interacting with customers on a regular basis, including facilitation of meetings.

• Define strategic direction and drive the creation, tracking, and completion of deliverables with internal and external stakeholders

• Collaborate with Sales team to Identify expansion opportunities and develop a growth strategy that will be successful with each customer

• Articulate WaveMark’s value proposition in a way that resonates with stakeholders

• Support project management and implementation.

• Ongoing listening and problem-solving to develop plans to improve process efficiency.

• Manage a team of Customer Success Consultants to deliver customer satisfaction, solution adoption, and renewal/expansion

• Travel for implementations and for customer and internal meetings

Qualifications

• Bachelor’s degree or equivalent work experience preferred

• Experience working with large, complex organizations (preferably in healthcare)

• Minimum 3 years working/leading large scale, complex integrations preferred

• Experience in Account Managment or Customer Success preferred

• Strong written and verbal communication skills to all levels of an organization

• Strong analytical skills

• Customer service, problem solving, and project management required

• Experience in change management or Lean Six Sigma background preferred

• Experience managing a team preferred

• Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)

• Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview

Anticipated pay range: $130,400 - $155,000

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 7/2/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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