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Job Number 24050648

Job Category Property Leadership

Location Avenue of the Arts Costa Mesa a Tribute Portfolio Hotel, 3350 Avenue of the Arts, Costa Mesa, California, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Wincome Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary

The Assistant General Manager position functions as the primary strategic business leader of the property with responsibility for all aspects of the operating departments, including Front Office, Bell/Valet, Guest Services, Housekeeping, and Food & Beverage. The AGM will be responsible for general property performance, maintaining high standards of service and quality in all areas of the Hotel, guest service scores, employee satisfaction scores, managing profitability, managing revenue generation, and delivering a return on investment to the ownership. The position is fully responsible for performance in all key areas directly managed. The AGM reports directly to the General Manager.

Supervisor Responsibilities

• This position has 5 direct management reports to include the Front Office Manager, Executive Housekeeper, Director of F&B, Executive Chef and Director of Catering. You will be responsible for supervision of employee performance and developmental coaching. This position carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.

• Interview, hire, process references and new hire paperwork to company standard for all accounting staff in compliance with state and federal laws and company policy.

• This position sets specific goals and objectives for all the employees supervised. Establishes and communicates performance criteria to all employees. Establishes and reinforces specific performance goals with subordinate employees and provides timely feedback.

• Formally reviews and evaluates performance goals and objectives on a regular basis of all employees under your supervision.

• When appropriate and needed, disciplining and creating performance improvement plans for employees, and when necessary terminating employees under your supervision for performance related issues.

• Maintain proper staffing levels for all operating departments.

• Responsible for ensuring all department heads maintain budgeted productivity levels with all budgeted line items.

• Schedules direct report staff.

• Reviews with managers indirect staff schedules on a weekly basis to ensure business needs and budgeted levels are being met.

• Communicate with team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work, policies and procedures and internal controls.

• Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details.

Other Responsibilities

• Verify brand required and service programs are in place and executed properly.

• Review and follow-up on property GSS scores and guest comments/feedback on a daily basis.

• Work with the front Office, Bell/Valet and Guest service Departments to create a culture of exceptional guest service standards and use creative ways to exceed guests' expectations at every interaction.

• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.

• Work with the Director of Housekeeping to establish cleaning systems, protocols and standard to effectively ensure that all areas of the Hotel are cleaned to a high standard, including guest rooms public areas (interior and exterior), meeting space, and Back of House areas.

• Work with F&B Director to lead service education and continuously offer a Best Place to Work through:

• Daily line-ups and regular department meetings.

• New server, host and bartender training programs.

• Ongoing development and training.

• Daily evaluation of restaurant service performance.

• Employee discussion and performance management including timely completion of performance evaluations.

• Coordination of timely food production and quality standards review.

• Provide direct oversight of property-wide Banquet and Convention Service & Catering operations. Work closely with sales on booking groups (preliminary menus and diagrams to make sure group fits). Review all F&B minimums and selling guidelines. Work closely with catering to get events when groups are contracted with sales, work on groups (intro letter, BEO's, billing, guest room blocks, group resumes). Support Banquets in all aspects of room set functionality and flow. Work directly with clients who are in-house and contracted to connect and create repeat guests.

• Develop long term and short-term catering sales strategy.

• Guide Catering Sales initiatives to completion and report results

• Directly oversee banquet operations including developing and maintaining managerial and captain oversight of all operations, schedule and train banquet staff

• Daily walk through of event set ups.

• Produce and track internal sales goals and incentives for sales and catering.

• Organize and Lead BEO meetings.

• Develop Catering Marketing Strategy directly with director of sales and marketing.

• Walk the property to ensure public spaces and grounds, meet sanitation and cleanliness/maintenance standards.

• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

• Delegate responsibilities for operations and projects to associates to achieve set goals and timelines.

• Prepare for QA audits (i.e., daily and pre-visit activities).

• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.

• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.

• Initiate action to support property revenue and profitability goals.

• Update and communicate revenue, occupancy and profit forecasts to associates/managers.

• Review and sign off on invoices and create Purchase Orders when necessary.

• Prepare and review reports needed for month/quarter/yearend review (e.g., P&L, Scorecard, , PACE, marketing recap).

• Manage and participate in the hotel budget and forecast process.

• Conduct yourself in a professional manner at all times. Monitor on-site team performance and deal with personnel issues with tact and diplomacy.

• Organize, conduct and attend all appropriate meetings to ensure proper coordination with department heads and senior leadership.

• Ability to work a flexible schedule, including nights, audit shift, weekends and holidays as required.

• Ensure procedures are followed when dealing with all safety and security issues.

• Spend one on one time with each manager once a month to discuss key department issues, training and development.

• Schedule, oversee and follow proper departmental recruitment and training.

• AGM must participate in company events related to employees and community.

• The nature of your position is managerial with special emphasis on your being able to use your own discretion and good judgment with minimal help from your GM . You are requested and required to spend at least 51% of your time on supervisory, managerial and recruitment and staffing duties. If at any time you feel you are not spending 51% of your time this way, please immediately bring this to the General Managers attention.

Education

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major preferred.

• 3+ years in the role of Director of Operations/AGM

• Brand experience preferred

• Demonstrated skills in supervising and leading an operations team to revenue goal achievement

• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

• Must be able to work days, nights and weekends.

License/Certification

• Valid driver’s license required.

Communication Requirements

• Able to communicate effectively in English, both verbally and in writing.

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

Compensation: $135,000.00 - $145,000.00

This company is an equal opportunity employer.

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