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Job Number 24196086

Job Category Rooms & Guest Services Operations

Location Aloft Cupertino, 10165 North De Anza Boulevard, Cupertino, California, United States, 95014VIEW ON MAP (https://www.google.com/maps?q=Aloft%20Cupertino%2C%2010165%20North%20De%20Anza%20Boulevard%2C%20Cupertino%2C%20California%2C%20United%20States%2C%2095014)

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Shashi Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 5 distinctive properties, both branded and boutique, Shashi is well situated in the Silicon Valley market. At Shashi Group, we’re culture focused. We believe in empowering each team member to continue to grow and learn to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.

At Shashi Group we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Shashi Hotel Group is currently searching for an Operations Supervisor for to join our growing team.

The main function of the Operations Supervisor will be to oversee the hotel's operations. You will develop and implement strategies that will ensure the hotel delivers positive experiences exceeding the guest's expectations.

ESSENTIAL FUNCTIONS:

Develop and implement strategies that will ensure a positive experience that exceeds guest’s expectations

Work collaboratively with all department supervisors to make sure operations are running smoothly

Anticipate all guest needs and respond promptly & accordingly

Establish and maintain standards for staff performance and customer service

Maintain full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more

Staff the hotel appropriately

Conduct meetings to ensure that all departments are in working order

Recruit, train and monitor staff performance

Handle individual and institutional client relations, inventory control, night audit and payroll

Front office responsibilities include answering telephones, entering reservations into Lightspeed and following through with guest requests

Job Requirements:

1+ yrs experience as an Operations Supervisor in the hotel industry

Keen understanding of all the inner working of a hotel

Excellent organizational skills

Strong leadership skills

High level of responsibility and accountability

Strong management, communication, and organizational skills

Must be flexible with schedule. Will work holidays, weekdays and weekends, morning, afternoon and evening shifts

Coordinate with housekeeping, maintenance, food & beverage and front office to ensure smooth and flawless delivery of service and excellent guest experience

Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance.

Medical

Dental

Vision

Life

401k

EAP

The hourly pay range for this position is $24.00 to $25.00.

This company is an equal opportunity employer.

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