We Hire America Jobs

Mobile We Hire America Logo
WeHireAmerica.jobs is a service of HR Policy Foundation and DirectEmployers Association. These two non-profit organizations are providing this free resource to help educators, policy makers and job seekers understand the great employment opportunities available here in the U.S. at some of America's biggest and best companies.

Job Information

The Hertz Corporation Director of Operations-Dallas Airport, TX in Dallas, Texas

General Responsibilities

As the Site Leader (SL), you will manage the key areas of operations and customer service. You will strive to create a positive customer experience by leading and coaching your team to ensure that they are offering exceptional products, services and vehicle choices while expediting each step of the rental process. Emphasis will be given in providing the highest standard quality and service to Hertz’ most loyal and valued customers. You will leverage the Ultimate Choice replenishment model to ensure customers are being offered a variety of vehicles to choose from. Your team will work to ensure vehicles quickly and efficiently flow from IR through VSA to stalling per the replenishment model. You will lead your team to the highest level of performance by ensuring that the right vehicles are properly accounted for, cleaned and stalled ready for our customers. You will ensure superior levels of customer vehicle cleanliness and will instill a quality mindset in all members of the operations team including outside third-party vendors. You will also take responsibility and maintain quality control of the site fleet and work with other sites to adjust the fleet as required. As the Site leader, you will serve as the third level of escalation for customer issues and work to resolve outstanding issues and coach your team how to deliver the highest level of customer service.

Essential Requirements:

To be a great Operations Leader, you need:

  • An ability to lead and manage all aspects of the Ultimate Choice replenishment model and ensure that clean and prepared cars are ready for rental

  • An ability to understand the movement and flow of vehicles from IRR to VSA to Maintenance as needed, and to Ultimate Choice zones

  • The ability to analyze and to understand the impact of hourly reservations on the replenishment model and the ability to make adjustments throughout the day

  • A deep desire to be innovative by being able to spot trends and develop creative solutions that improve overall operations and drives both quality and revenue

  • An ability to remain level headed and calm with both customers and employees as you assist them

  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

Mandatory Requirements

Minimum Qualifications:

High School Diploma or General Equivalency Diploma required. Associates degree preferred.

Professional Experience:

Proven track record of being an effective leader and coach to others. An operational background in car rental is necessary, as is the need to have undertaken at least 3 functional Manager roles – so they have a good comprehension of both operational and customer facing functions within the location. Attitude and the right behaviors are more important, as is the requisite level of capability to manage in a tough, fast moving operation. Previous experience of working in a unionized environment may also be an advantage.


  • Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills

  • Strong strategic planning and analytical skills including the ability to forecast demand and utilization

  • Strong logistic ability to understand fleet movement

Leadership Behaviors:


  • Deliver great outcomes, consistently: Deliver exceptional outcomes (for our customers) and motivate others to do the same:

  • Innovate at our core: Turn ideas into pragmatic, commercial, customer-focused solutions; Show deep curiosity (so show a willingness to learn)

  • Grow incredible talent: Create opportunities for people to learn and grow

  • Lead authentically: Show confidence and humility (remain level headed at all times); Own and learn from your mistakes, then move on; Speak up and make the tough calls when needed

  • Align people: provide clear context and direction on goals and expectations

In addition, mobility is helpful as it is common for Hertz to require individuals to move to different geographic locations to gain experience at different airport locations, especially for those who wish to pursue a more senior management career in Hertz.

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Location US-TX-Dallas

Job ID 193879

# Positions 1

Category RAC Operations

Division RAC

Position Type Regular Full Time