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Job Information

UnitedHealth Group Documentation - GAO Process Consultant - Remote in Dallas, Texas

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

Senior Documentation Analyst receives requests from our Business Partners within Community & State Appeals and Grievances to perform updates on our Knowledge Central content library – from simple maintenance requests to playing a support role in larger documentation optimization projects. You’ll focus on the end users’ experience to support simple, easy, and accurate content within everything we publish for the end user. The role is a part of the Documentation Excellence and Process Optimization Team (DEPOT) within Government Appeal Operations and partners closely with the Consultant and Senior Consultant team roles in day-to-day work.

Who you are:

  • You're passionate about creativity, communications, and want to share it with others.

  • You're an advocate for innovation.

  • You're resourceful and motivated to take on responsibility and new challenges in a fast-paced environment.

  • You’re confident in your written and verbal communication skills and understand the importance of being able to influence others without direct authority.

  • You enjoy building meaningful workplace partnerships.

  • You’re energized by the opportunity to work in an ever-evolving environment.

  • You believe the demonstration of personal traits such as empathy, flexibility and approachability are critical to successful day-to-day interactions and partnerships to get the work done.

  • You’re operating at the highest levels of personal accountability regarding the work you produce.

Your impact:

  • You'll build strong relationships with our business partners within Appeals & Grievances for Community & State Medicaid.

  • You'll build relationships with team members to load balance requests coming into the Documentation Excellence & Process Optimization Team (DEPOT) request portal.

  • You'll assess documentation for accuracy and completeness according to team quality standards.

  • You'll work with DEPOT Team consultants & operations teams to create best practices for A&G documentation design & delivery.

  • You’ll support development of new process documentation, following standard documentation guidelines and requirements as set by the DEPOT team

  • You’ll partner virtually with Business contacts to locate knowledge holders within area of expertise and extract and curate accurate and easily understood documentation to support Government Appeals Operations A&G quality and customer satisfaction.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2 + years of experience analyzing and solving customer problems in an office setting environment

  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

  • Moderate proficiency with computer and Windows PC applications, which includes the ability to learn new complex computer system applications

Preferred Qualifications:

  • Associate's Degree (or higher)

  • Familiarity with Lines of Business within Government Appeals Operations (Medicaid)

  • Experience creating communications or training for the Adult Learner audience

  • Experience Facilitating Virtual Meetings

  • Intermediate level of Microsoft Visio

  • Process Mapping Experience

  • SharePoint development/creation

  • Visual Design/Wireframe Drafting Experience

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skill:

  • Background or strong interest in creative writing/communications

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $20.77 - $36.88. The salary range for Connecticut / Nevada residents is $22.93 - $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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