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UnitedHealth Group Trainer Associate - Remote in Dallas, Texas

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position.

The Trainer Associate will assign and monitor training completion for all OptumServe customers to ensure medical services are in compliance with current federal regulations and meet contract requirements. This includes initial training, ongoing compliance training, periodic retraining, and corrective action retraining. Trainer Associate will also provide administrative training to dental providers.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Assign appropriate training codes to provider contacts and practitioners.

  • Assign and monitor completion of initial and compliance training in customer external platform and update in our internal system for tracking training compliance.

  • Complete and monitor training re-certification and compliance reports.

  • Monitor group event trainings for new Dental or Behavioral Health practitioners. Notify internal medical trainer and Dentist of newly assigned group event practitioners.

  • Determine the need for refresher training based on analysis of prior practitioner/provider trainings, recent appointment history and any noted issues and/or errors and escalate to Clinical Trainers.

  • Determine need for corrective training based on analysis of check-listing reports per contract supported by network provider as well as via issues identified by interdepartmental communications; route tasks to Clinical Trainer personnel for follow-up as appropriate.

  • Complete training reminders to medical and dental practitioners telephonically and/or electronically in regard to: examinee and provider responsibilities, electronic or paper document completion, service requirements and Provider Portal navigation..

  • Staff Clinical Education Support (CES) department phone queues for various contracts. Assist with all non-clinical questions, training completion and portal navigation. Escalate calls regarding clinical issues/concerns or complex issues to Clinical Trainers.

  • Provide assistance on retrieval of missing or incompletion components or documentation.

  • Monitor department training compliance reports and assign follow-up when appropriate.

  • Provide administrative support to the Clinical Education and Support leadership team.

  • Develop and maintain a general understanding of all OptumServe customers, clinical services, and contract requirements.

  • Complete system - related tasks and department projects as defined by the Clinical Education leadership team.

  • Assist Clinical Trainers in placing non - clinical and / or administrative calls to network providers to notify them of vital updates or changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • Equivalent combination of education, experience and/or applicable military experience will be considered.

  • Minimum 2+ years experience in an office setting – customer service; administrative support; training support

  • Intermediate computer skills including Microsoft Office programs such as Microsoft Excel, Word and Outlook email

Preferred Qualifications:

  • Associate’s Degree (or higher) in business or medical field, training/education, or customer service capacity.

  • NIOSH Spirometry Certification

  • Military experience

  • National Career Readiness Certificate

  • Knowledge/experience with adult learning principles

  • Experience working with Learning Management Systems (LMS)

Soft Skills:

  • High level of verbal and written communication skills, including customer service skills.

  • Ability to multitask, meet tight deadlines and problem solve in a fast paced environment.

  • Excellent time management and organizational skills.

  • Ability to work autonomously with minimal direction

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $20.77 - $36.88. The salary range for Connecticut / Nevada residents is $22.93 - $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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