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Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene.

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is seeking an Assistant Director of Rooms to join the Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

Want to learn more? Hotel Website (https://www.waldorfastoriamonarchbeach.com/),Facebook (https://www.facebook.com/waldorfmonarchbeach),Instagram (https://www.instagram.com/wamonarchbeach/)

What will I be doing?

This role involves both short and long-term planning, as well as the day-to-day operations of rooms and related areas. You will support and serve as a resource to the Operations Team, providing assistance during high-demand periods and covering for Rooms Leaders when they are absent. The departments you will oversee include Front Office, Guest Services, Housekeeping, Laundry, and Valet Parking.

Job Responsibilities

• Responsible for short and long term planning and the management of the Rooms operations in the front and heart of the house
• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
• Experience developing standards and operating procedures.
• Interact frequently and positively with guests. Resolve problems/issues to the satisfaction of involved parties.
• Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
• Regularly move throughout the departments to visually monitor all elements (lighting, music, and temperature), business levels, staffing levels, steps of service, standards, and timing of service and hotel cleanliness
• Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
• Review weekly & monthly labor reports and compare to forecast/budgets.
• Review monthly P&L’s
• Manage the human resources in the rooms division in order to attract, retain and motivate the employees.Hire, train, develop, empower, coach and counsel, conduct performance reviews as assigned, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.
• Assist DOR with the following: Develop, recommend, implement and manage the rooms division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations and Starwood policies and procedures to ensure a high level of quality and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Any and all duties as assigned.

What are we looking for?

Education

Bachelor’s Degree preferred.

Experience

Four to six years' experience in Senior Front Office & Housekeeping Leadership capacity, luxury resort experience.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefi t s –Hilton is proud to have an award-winning workplace culture ranking#1 World's Best Workplace by Great Place To Work & Fortune (https://www.greatplacetowork.com/best-workplaces-international/world-s-best-workplaces/2023)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs andbenefits.Hilton offers its eligible team members a comprehensivebenefitspackageincluding:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage –for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

Medical Insurance Coverage –for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)  Go Hilton travel discount program Supportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development Team Member Resource GroupsRecognition and rewards programs

* Available benefi t s may vary depending upon property-specific terms and conditions of employment .

Salary Range: The annual salary range for this role is $115,000 - $130,000 and is based on applicable and specialized experience and location.

#LI-MD1

Job: Guest Services, Operations, and Front Office

Title: Assistant Director of Rooms - Waldorf Astoria Monarch Beach Resort

Location: null

Requisition ID: HOT0BFTT

EOE/AA/Disabled/Veterans