Job Information
Hilton Retail Sales Associate - Waldorf Astoria Monarch Beach Resort and Club in Dana Point, California
The award-winningForbes 4-Star andAAA5-Diamond Waldorf Astoria Monarch Beach Resort & Club islooking fora Retail Sales Associate to join theTeam!
Locatedinthebeautifulcoastal town of Dana Pointadjacent toLaguna Beach, this townplayed an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on175 acresatop a 150-foot seaside bluffwith over400 rooms,115,000 square feetof indoor and outdoor meeting space, and 8food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD .
*Classification: * Part-Time
Shift: Various (2-3 days/week) – must be available to weekdays, weekends, and holidays.
*Pay Rate: * The pay rate for this role is $16.50with retail incentive bonus and is based on applicable and specialized experience and location.
Want to learn more? Hotel Website (https://www.waldorfastoriamonarchbeach.com/), Facebook (https://www.facebook.com/waldorfmonarchbeach), Instagram (https://www.instagram.com/wamonarchbeach/)
What will I be doing?
As a Retail Associate, you would be responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet and acknowledge guests upon arrival in the shop
- Demonstrate knowledge of merchandise, styling and pricing
- Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards
- Wrap merchandise and pack orders for shipping
- Assist in conducting inventory and ensure adequate merchandise supply levels
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking#1 World's Best Workplace by Great Place To Work & Fortune (https://www.greatplacetowork.com/best-workplaces-international/world-s-best-workplaces/2023)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Matching 401(k)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
Job: Retail and Gift Shop
Title: Retail Sales Associate - Waldorf Astoria Monarch Beach Resort and Club
Location: null
Requisition ID: HOT0AQXO
EOE/AA/Disabled/Veterans
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