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Job Information

Caterpillar, Inc. Workday People Experience Administrator (Remote work available) in Deerfield, Illinois

Career Area:

Human Resources

Job Description:

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.


The Workday (WD) Cross Functional Analyst plays a key role in guiding the continued design, maintenance, and support of the Workday People Experience functionality. While the Cross Functional Analyst is an integral part of the Cross Functional and Governance team, they are the technical subject matter expert determining how we adopt and optimize Workday’s capabilities and design solutions. The Workday Cross Functional Analyst is also the Tier 2/3 support resource responsible for educating end-users, supporting case management, and responding to time-sensitive inquiries in their respective areas.

Job Duties

Configuring and testing Workday Today and Workday Help; creating Knowledge Articles, case types, questionnaires, announcements, etc.

Optimizing process design to meet the changing needs of the business and ensure a consumer-like end-user experience

Creating and maintaining documentation for end-user adoption and training through Knowledge Articles

Developing, maintaining and, optimizing dashboards and reports to provide data-driven solutions

Working with other functional analysts and architects to design and prototype cross-functional solutions as it relates to Workday Help

Participating as a member of the Workday Governance Council and supporting the development and management of the Workday roadmap to ensure alignment to our People Experience strategy and key initiatives

Participating in system testing to ensure the successful deployment of application enhancements and releases as it relates to Workday Help

Investigating and resolving Workday issues, unexpected results, or process gaps

Maintain visibility on Workday Community and local user groups to keep abreast of new features, product defects, and advocate for desired enhancements

Subject Matter Expert on Workday Translations

Responsible for managing Workday Certification/Learning for overall Workday Product Support Team

Develop and present PowerPoint presentations, utilize Microsoft Excel at a high proficiency and ability to analyze data to providing insights that could influence process and business decisions

Employee may also be responsible for performing other job duties occasionally as assigned.

Basic Qualifications

A 4-year degree is required. A degree in a business-related or communications field is preferred

1+ years of experience with Workday as a consultant, customer, or implementation partner or experience implementing or supporting Workday HCM applications or WEBSITE SUPPORT or GRAPHIC DESIGN experience

Top Candidates will also have

Strong analytical, troubleshooting and problem resolution skills

Strong verbal, written and change management experiences are required – COMMUNICATION/CHANGE experience

Excellent collaboration, interpersonal and organizational skills are required to effectively work with a wide range of internal customers, in a dynamic team environment to understand priorities and business needs

A learning mindset; a willingness to obtain Workday certification as well as ongoing interest and passion for learning

The ability to understand HR strategic intent and develop solutions that align with the strategic direction

Have an interest in business transformation

Strong analytic and diagnostic skills as well as a data-driven solutioning approach

The ability to influence and work effectively with business partners globally

Success working within a large matrix organization across functions and with senior leaders in the organization

Strong planning and organizational skills

Ability to work under pressure on multiple projects with minimal supervision and within multiple time constraints.

A process-oriented mindset and experience with process improvement methodologies

Ability to adapt quickly to changes within the organization and can act as a champion for change

Additional Information

Location is Deerfield, IL

Remote work will be available on a case-by-base basis

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate

Travel expected is minimal – around 10-15%

"IL - Country of United States" is used for posting reason only

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social media

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.