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Description:

When you stay at the Thompson Denver, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Thompson Hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has enthusiasm for creating unique experiences in a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and can express that belief in an atmosphere of spontaneity and authenticity.

At Thompson, we believe our guests select our Hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience. We are a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. The Food and Beverage Supervisor directly oversees and manages day-to-day operations of our F&B outlets. This role will start out focusing on our Reynard Social Lounge on the 6th floor and will continue grow to include our other outlets. Scheduling, training, guest interaction, floor coverage and colleague recognition are all key components of this role. Supervisors ensure clear communication to serving staff daily including groups/parties in house, service scores, training topics, updates on specials/promotions, changes in menu items, and other pertinent information. Supervisors greet everyone in a professional and friendly manner. This leader will work directly with culinary team to ensure timeliness of delivery to guests and overall guest satisfaction of the experience in Reynard Social and other outlets.

This position works closely with Sales and Events and Social Media, to grow the business through community outreach and creating connections. This role will embody our leadership expectations: Championing Hyatt’s Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent. This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion.

The budgeted salary for this role is $55,000 - $65,000.. Actual pay will be commensurate with experience.

Benefits: We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. We don’t want to leave out our lifestyle benefits including paid vacation, holidays and sick leave, family bonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, transit passes, wellbeing and educational assistance. Don’t forget, full-time and part-time colleagues are able to use accrued vacation time after 90 days of employment!

This application window is anticipated to be open at a maximum of 30 days. Applications will be reviewed in the order in which they are received.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications:

Essential Functions:

· Lead, motivate, and coach colleagues to ensure that established cultural and core standards are met.

· Complete daily walk through of all space to ensure conditions are up to standards, cleanliness is maintained, proper set up of tables, and all items are in place as required.

· Maintain consistent and clear communication with Team regarding updates in policies and procedures pertaining to Food & Beverage departments as well as the Hotel and Company.

· Consistently hold team accountable for violations of policy or procedure as well as praise, encourage and coach positive performance through open discussions, performance reviews and direct feedback from guests, co-workers and senior level managers.

· Complete pre-shift walk through of the facilities to ensure room temperature, music level, and proper lighting meet hotel standards regardless of meal service period.

· Ensure proper set for meal service periods and make proper corrections as necessary.

· Regularly attend leadership meetings meeting as representative of the food and beverage department.

· Visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

· Effectively prioritize duties and responsibilities as appropriate to business demand.

· Performance of managerial administrative functions to assist serving staff as need; to include but not limited to refunds for inadequate service, poor food quality and overall guest dissatisfaction.

· Describe and ensure quality of all food items, ingredients, and preparation methods

· Support serving staff as necessary and required based on business demand; i.e. take orders from guests, bus or clear tables and reset for next seating, stock and serve orders as needed.

· Control labor and operating expenses through effective shift labor management, purchasing decisions and inventory of other goods, and controls and management of monetary transactions.

· Ensure proper reporting of all voids, comp’s, management exceptions or other monetary transactions that require special attention.

· Ensure proper training and use of the POS system

· Ensure proper change available for server transactions.

· Conduct bank audits

· Ensure proper Cash Handling procedures and policies are followed daily.

· Research transactional discrepancies with colleagues for proper accounting.

· Observe physical condition of facilities and equipment in the outlets and make recommendations for corrections and improvements as needed.

· Ensure safe practices within the Food & Beverage Department are followed by all colleagues.

· Complete end of shift walk through to ensure the completion of server side work, restocking, and cleanliness standards are met

· Complete shift pass on communication required to effectively inform incoming managers of important staffing challenges, inventory shortages, guest complaints and resolutions, and other important hotel information pertaining to service & operations.

· Comply with Thompson Denver Policies, Procedures and Standards of Conduct outlined in the employee handbook.

Essential Characteristics

· Takes pride in providing exceptional service to guests both internally and externally.

· Has a cheerful, upbeat attitude and naturally shares optimism with guests and employees.

· Fosters an approachable demeanor for employees to seek guidance and express concerns

· Works effectively and communicates with other departments to meet Hotel goals and maintain high level service standards; expresses “point of view” differences in a professional manner and involves others in developing “win-win” solutions in a timely manner

· Effectively addresses performance issues with employees in a manner that is perceived by the employee to be dignified, respectful and encouraging.

· Ability to work a flexible schedule as needed by the operation including late nights, weekends and holidays.

Primary Location: US-CO-Denver

Organization: Thompson Denver

Pay Basis: Hourly

Job Level: Full-time

Job: Food and Beverage

Req ID: DEN009062

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.