Job Information
American Family Insurance - Corporate Operations & Process Specialist (Flex Office/Home)) in Denver, Colorado
As a Operations and Process Specialist you will analyze the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable business process improvements. You will research the best business practices within and outside the organization to establish benchmark data, and collect and analyze process data to develop business procedures that focus on increased productivity and reduced cost. Determine how new information technologies can support reengineering business processes. May specialize in the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and process-driven systems requirement.
In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Denver, CO 80112.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
Position Compensation Range:
$77,000.00 - $127,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
•Deliver revenue generation and cost-saving solutions while enhancing the customer and employee experience in a systematic, transparent, and measurable manner.
•Train on your created processes.
•Consistently unearth innovative solutions and implement them by leveraging process, people, and technology.
•Deliver solutions which leverage ongoing business process management and operational excellence to enable continuous improvement.
•Identify and implements process improvements and process excellence programs across the various aspects of people, process, metrics, and technology to achieve measurable impacts to performance.
•Analyze results to identify opportunities and quantify impacts to the business.
•Evaluate current processes to identify excess waste and ensure that every process is a value add.
•Uses continuous improvement methodologies to map current state processes and value streams.
•Establish feedback loops that utilize qualitative data to drive initiatives.
•Leverage proper project management frameworks to plan, organize and coordinate the operational excellence efforts including but not limited to resource management both of immediate team members as well as cross-functional resources.
•Acts as a Change Agent by focusing on organizational effectiveness, improvement and development in the spirit of promoting success.
Specialized Knowledge & Skills Requirements
•Demonstrated experience providing customer-driven solutions, support or service.
•Demonstrated experience collaborating with and influencing change in others.
•Demonstrated relationship building and communication with all levels of leadership.
•Demonstrated experience managing and leading large complex projects.
•Demonstrated experience in process mapping and workflows.
•Solid knowledge and understanding of lean process methodologies, tools and techniques.
•Demonstrated experience leading and facilitating small groups.
•Demonstrated experience developing policies, practices, and procedures.
Licenses
•Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements.
Travel Requirements
•Up to 10%.
Physical Requirements
•Work that primarily involves sitting/standing.
Working Conditions
•Not applicable.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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